Emergency Department Clerk/Registrar

ChristianaCare•Newark, DE

2d•$20 - $30•Onsite

About The Position

Responsible for timely collection, validation, and entry of all demographic and insurance information necessary to support accurate billing for emergency department services. Provides excellent customer service, ensures regulatory compliance and performs related duties as required to facilitate effective patient care. This role involves greeting customers, conducting mini-registrations, functioning as a receptionist, registering patients using computer carts, ensuring identification and insurance information is scanned, determining insurance eligibility, collecting co-payments, obtaining necessary signatures, managing communication, providing customer service and wayfinding, serving as a liaison to ancillary departments, and assisting with training new caregivers. The position requires maintaining patient confidentiality and embodying the organization's core values.

Requirements

High School graduate or equivalent
Two years' experience in a medical, financial, or customers service environment.
Exhibit ChristianaCare core values & behaviors.
Maintains a professional attitude at all times.
Embody quality patient-focused customer service oriented with strong interpersonal skills.
Demonstrate critical thinking and problem-solving skills.
Ability to set priorities, solve problems and communicate effectively using proper verbal and written communication.
Skill in establishing and maintaining effective internal and external working relationships.
Emotional stability to handle stress because of high volume, fast pace, and multiple concurrent responsibilities.
Ability to multi-task and work under pressure with frequent interruptions.
Ability to adapt to on-going change.
Ability to handle conflict and maintain composure

Nice To Haves

Experience in a patient care environment preferred.
An equivalent combination of education and experience may be substituted.

Responsibilities

Follows established department guidelines to ensure accuracy, efficiency, and timeliness of patient registrations and throughout in the emergency department.
Greets all customers, including patients, family members and visitors in a caring and professional manner.
Conducts “mini-registration” of non-trauma patients upon arrival, consisting of collecting name, obtaining and scanning photo identification, and reason for visit.
Functions as receptionist and directs patients and visitors; provides visitor passes.
Uses the ED Tracker system functionality appropriately.
Demonstrates knowledge of facility regulations regarding visitors.
Register patients by collecting and entering accurate demographic and insurance information including verification of certain insurance types.
Performs registration of patients using computer cart on wheels in patient rooms.
Ensures all pertinent identification is scanned into the EMR and document imaging system; e.g. photo identification, insurance card(s).
Maintains a solid working knowledge of third-party specifics relative to the Emergency Department, reducing financial risk for all parties; maximize delivery of care.
Performs clerical duties related to admission, discharge, transfer using the system.
Determines insurance eligibility status using electronic data exchanges/third-party eligibility websites.
Determine and collect guarantor payments (co-payments) due at time of service, when permissible.
Obtains all necessary signatures on treatment & financial consents.
Manage communication in the various areas of the Emergency Department using proper telephone etiquette.
Provides customer service and wayfinding by assisting patient, family and visitors as needed.
Serves as a liaison to ancillary departments as needed by completing STAT registrations as needed, including but not limited to bloodwork for kidney transplant.
Assist in providing registration workflow training of newly hired department caregivers.
Always maintains patient confidentiality.