Emergency Coordinator I - Full Time

Virginia Information Technologies Agency•Staunton, VA

1d•$42,000•Onsite

About The Position

Western State Hospital is seeking a full-time Emergency Coordinator to serve as a communication center for the hospital. This role involves providing positive customer service and service recovery to team members, clients, their families, and the community. The Emergency Coordinator will assist individuals in navigating the hospital, answering questions, and maintaining client and employee confidentiality. Additionally, the role manages access to the hospital for staff, visitors, and clients.

Requirements

Experience in customer service or help desk capacity with ability to communicate clearly and professionally, both verbally and in writing.

Nice To Haves

High school graduate or equivalent
Bilingual in English and another language
Certification in MS Office or other computer programs used in the Information Center
Experience in healthcare related customer service
Higher education in a customer service or a healthcare related field
Veteran or veteran spouse

Responsibilities

Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials, etc.
Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers, etc., to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts.
Provide after hours, weekends and holiday assistance in the patient admission/discharge.
Provide access control program management.
Provide administrative and record keeping services for the Information Center.