Emergency Coordinator I - Part Time

Virginia Information Technologies Agency • Staunton, VA

6d • Onsite

About The Position

Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS), is seeking an Emergency Coordinator part-time. This role serves as a communication center for the hospital, providing positive customer service and service recovery to hospital team members, clients, their families, and the community. The Emergency Coordinator will assist individuals in navigating the hospital or answering their questions while maintaining strict confidentiality of client and employee personal information. This position is crucial for sharing vital information with Hospital Leadership, Medical, Nursing, Maintenance, Public Safety teams, and local emergency responders during various emergency incidents, including fire alarms and medical emergencies. Additionally, the role manages access to the hospital for staff, visitors, and clients.

Requirements

• Experience in customer service or help desk capacity with the ability to communicate clearly and professionally, both verbally and in writing.

Nice To Haves

• High school diploma or equivalent
• Bilingual in English and another language
• Certification in MS Office or other computer programs used in the Information Center
• Experience in healthcare related customer service
• Higher education in a customer service or a healthcare related field
• Veteran or veteran spouse

Responsibilities

• Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials, etc.
• Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers, etc., to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts.
• Provide after hours, weekends and holiday assistance in the patient admission/discharge.
• Provide access control program management.
• Provide administrative and record keeping services for the Information Center.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed