Emergency Communications Specialist - Nights

Mercyhealth•Rockford, IL

6d•Onsite

About The Position

This job is responsible for handling emergency and non-emergency calls, dispatching the correct emergency services, and giving instructions to callers when needed. The person must monitor multiple radio and phone lines, coordinate with hospitals, fire departments, police, medical teams, and helicopter services, and make sure emergency communication systems are working properly.

Requirements

High School diploma or equivalent
Minimum 1 year post high school coursework in medical terminology and/or related field
Must be able to follow written/oral instructions.

Nice To Haves

3 years’ experience in hospital, pre-hospital or emergency dispatching preferred
Licensed Emergency Medical Dispatcher (EMD) within 9 months of hire.
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Responsibilities

Takes scheduled and emergency requests for REACT, NICU, ER, Labor and Delivery, Security, ECC, Pecatonica and Win-Bur-Sew Fire Departments, Metro Medical Services, Inc. and Rockford.
Prioritizes all calls and dispatches to appropriate agency in proper response configuration.
Obtains required key question information and gives pre-arrival instructions in accordance with Medical Priority protocols.
Participates in simultaneously monitoring 8 radio channels, 2 intercoms, 6 remote repeater sites, answering 20 phone lines, and monitoring the weather radio and scanner.
Selects and adjusts required frequencies for transmissions.
Monitors all radio frequencies and answers all radio calls in a timely and professional manner in accordance with FCC rules and regulations.
Answers phone line courteously and professionally.
Proficiently utilizes the phone system including intercom box, transfers calls, pages, sets up 3 party calls, and phone patches to the radio, uses TDD, etc.
Understands which lines are emergency vs. non-emergency and prioritizes most emergent calls.
Understands second function capability.
Maintains the fax machine.
Utilizes Weathermation to access needed weather for REACT pilot.
Accesses weather information efficiently and reads the basics of the weather report to the pilot when needed in emergencies.
Maintains knowledge of the REACT aircraft incident/accident plan in the event of a downed aircraft.
Recognizes UPS failure and notifies proper personnel.
Knows how to reset unit.
Recognizes computer failure and contacts appropriate personnel for repairs, ensuring ECC is operational 24 hours a day.
Familiar with policies and procedures for all ECC dispatch affiliates.
Follows hospital and ECC policy and regulations.
Knows policy for shutting doors during emergency lock down.
Monitors Mutual Aid Box Alarm System (MABAS) sending the correct units to the fire scene.
Demonstrates proficiency and ability use and back-up computer CAD and Aeromed Software.
Activate trauma team for any incoming emergencies.
Plots Loran or GPS for Helicopter and crew.
Monitor NIFERN radio frequency and demonstrates proficiency and ability in using the MABAS cards during major fire incidents.
On Virgo radio assigns the proper medical channel to units in the field in need of Medical Control assistance.
Maintains Emergency Medical Dispatch certification for the ECC.
Instructs new employees in the operation, policy, procedures of the dept. as directed by supv.
Instructs nursing staff in use of medical (Virgo) radios and trains them in proper radio technique.
Maintains frequent contact with external contacts.
Familiar with all hospital policies/procedures, communications SOP, REACT operations, disaster plans, post-accident plans, infection control plans, trauma, cardiac and internal transport procedures as well as the day to day hospital policies and procedures, as required.
Confers timely and appropriately with internal contacts.
If REACT is unavailable, contact another helicopter service.