Emergency Communications Specialist I/II/III
About The Position
Perform specialized work in areas of emergency communications. Employees assigned to this classification receive and respond to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; use computers to maintain various logs and files and perform related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. The employee makes critical decisions in stressful situations and exercises independent judgment. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. This position requires shift work, including evenings, weekends and holidays.
Requirements
- High School Diploma/G.E.D. Certificate
- Six (6) months of customer service related experience desired (for I)
- Six (6) months of public safety communications experience (for II and III)
- Prior computer experience desired
- Must possess FCIC/NCIC certification within 3 months of employment (for I)
- Must have an Orlando Police certification in either Desk, Radio or Teletype or equivalent from another law enforcement agency; and must obtain OPD certification within 9 months of hire (for II)
- Must obtain FCIC certification within 3 months of hire (for II and III)
- Must possess an Orlando Police Department (OPD) Radio certification and either a Desk or Teletype certification, or an equivalent certification from another law enforcement agency. Candidates with equivalent certifications must obtain OPD certification within nine (9) months of hire (for III)
- Must type 25 CWPM
- Must pass police background investigation which includes polygraph examination (polygraph required with the exception of current OPD employees)
Nice To Haves
- Six (6) months of customer service related experience (for I)
- Prior computer experience
Responsibilities
- Receive and respond to emergency and non-emergency calls for police service by answering incoming telephone/911 lines
- Dispatch officers to calls
- Obtain and relay information from FCIC/NCIC
- Use computers to maintain various logs and files
- Perform related clerical administrative tasks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
