Emergency Communications Officer I

Cobb County Government • Cobb County 911 Center, GA

5d • Onsite

About The Position

The Cobb County Department of Public Safety E911 Emergency Communications Center invites you to explore a career as an Emergency Communications Officer. This expanding career field is ideal for a person with good communication and multi-tasking skills and the ability to work under stressful conditions. During the interview process, candidates will be scheduled by the Employment Relations Unit to complete a pre-employment skills assessment. The purpose of this classification is to answer and process emergency and non-emergency calls through the E911 Communications Center. Our agency is certified by the Commission on Accreditation for Law Enforcement Agencies (CALEA) and serves as the E911 call and dispatch center for the Cobb County Police Department, Cobb Fire& Emergency Services, City of Marietta Police and Fire, and the Cobb County Sheriff's Department.

Requirements

• High School Diploma or GED required; supplemented by one year of work experience that shows the ability to maintain steady employment in any field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Applicants must pass the CritiCall 911 exam.
• Must be age 18 at time of hire.
• Must obtain and maintain the following certifications: GCIC and NCIC Terminal Operator, Basic Communications Officer, TDD/TTY, and CPR.
• Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
• Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.
• Some tasks require the ability to communicate orally.

Responsibilities

• Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; and advises supervisors of all priority calls.
• Provides lifesaving and pre-arrival instructions to callers in emergency medical situations: remains available to callers while units are in route; and checks medical status.
• Forwards information to the appropriate emergency response units or agencies: processes requests from officers and/or deputies through the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), and assist the public with request
• Utilizes computer to enter and retrieve data: sorts and files records; and assists callers with transactions and information relating to police, fire, and Emergency Medical Services activity.
• Identifies incorrect or outdated information contained in the CAD: and completes update form for changes of street names and/or addresses, and submits to supervision for verification.
• Testifies in Court: may be called to testify as the owner of a voice on and E-911 recording and/or to be a witness that a call was received.
• Dispatches the appropriate agency personnel to scene through use of radio and CAD System: coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.
• Performs other related duties as assigned.

Benefits

• Paid Vacation Leave (13-25 days per year depending on years of service)
• 12 paid holidays per year
• Paid Sick Leave (accumulates at 4.0 hours per biweekly)
• Paid Military Leave (up to 18 days per year)
• Six weeks paid parental leave for eligible full-time employees
• Up to 3 days paid bereavement leave for full-time employees
• Free Wellness Clinic for employees and dependents with Cobb County insurance
• Free Fitness Centers
• Education Incentive Pay ($1000 for Associate Degree, $2000 for Bachelor's Degree, $3000 for Master's Degree)
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED