Emergency Communications Specialist - Multiple Vacancies - Bangor

State of Maine • Bangor, ME

11d • $27 - $36 • Onsite

About The Position

This position plays a crucial role as the liaison between law enforcement and people in need of help. Emergency Communications Specialists gather essential information from callers and accurately and promptly share it with first responders. The Department of Public Safety offers possible advancement routes including Q/A positions, Supervisor, Operation Managers, CAD Administrators, or Director. This operation must provide 24/7 coverage and operates on a rotating schedule, which may include weekends, holidays, evenings, and/or night shifts. The State of Maine is looking for individuals who want to serve their community, help the public, and make an impact. Any selected candidate must be able to pass a fingerprint-based background check and a polygraph before employment. During the training period, the selected applicant must be available to work all three shifts (days, evenings, and overnights). After the probationary period, shift assignments are determined by seniority in compliance with collective bargaining agreements.

Requirements

• Graduation from high school or equivalent
• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents
• Must be able to pass a fingerprint-based background check and a polygraph before employment
• Must be available to work all 3 (three) shifts including days, evenings, and overnights during the training period

Nice To Haves

• Within six months of hire, new employees receive training from the Department of Public Safety to attain certifications in: Maine State Terminal Operator, Emergency Telecommunicator, Emergency Fire Dispatcher, Emergency Medical Dispatcher (which includes CPR training), NexGen 9-1-1.

Responsibilities

• Acting as the first point of contact for people in need of help for emergency and non-emergency situations
• Coordinating effective response to calls for service
• Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (e.g., criminal history, stolen property, and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment, including computer aided dispatch and radio systems

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-95% of employee-only premiums)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.66% or 18.86% of employee's pay towards MainePERS)
• Extensive and highly competitive benefits package covering many aspects of wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED