Court Service Specialist - 11203 (Multiple Vacancies)

Hillsborough County•Tampa, FL

6d•Onsite

About The Position

Performs advanced administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types. The starting salary is $22.50 hourly / $46,800 annually. This position is fully on-site and requires regular presence in the office. It is a classified position, meaning an employee is appointed to a full-time classified position and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation.

Requirements

Knowledge of general office policies, procedures and practices.
Knowledge of English grammar and spelling, and arithmetic.
Knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of administrative duties.
Knowledge of counterfeit bill detection procedures.
Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types.
Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations.
Ability to work under pressure with specific timelines and mandated state and/or agency standards.
Ability to work independently in the absence of supervision.
Ability to exercise a high degree of judgment, tact, and diplomacy.
Ability to use various computer systems, software, and office equipment.
Ability to exercise excellent communication skills, both oral and written.
Ability to perform accurate computations and verifications of data.
Ability to handle restricted, sensitive, and confidential information.
Ability to support the departments/agency’s goals and visions.
Ability to work prolonged hours when required.
Ability to establish and maintain effective working relations with government officials, other employees, and the public.
Graduation from High School or a GED Certificate.
One (1) year of experience in the processing, preparing or reviewing of any type of legal document.
One (1) year of cashiering or customer service experience.

Nice To Haves

Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

Responsibilities

Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.
Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements.
Participates in cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types.
Responsible for training co-workers on multiple court types.
Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.
Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time.
Performs daily reconciliation.
Audits account and performs quality control of court records.
Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements.
Process new cases and subsequent pleadings.
Reviews for proper statutory requirements and financials.
Process warrants, summons, subpoenas, and driver’s license suspensions according to procedure/instruction.
Performs data entry, advanced research and redaction of court records for prolonged periods.
Develop standard operating procedures to improve quality of service, productivity and efficiency.
Researches, collects, organizes and evaluates information to produce a work product that provides consistent results.
Tracks and maintains records and assists in the preparation of statistical and other departmental reports.
Participates in special projects when assigned by leadership.
May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs.