Emergency Communications Officer

City of Richmond•3516 Hopkins Road, VA

7d•$28•Onsite

About The Position

The City of Richmond Department of Emergency Communications is currently seeking qualified and dedicated candidates to fill several entry-level and experienced 9-1-1 Emergency Communications Officer positions to be a critical and integral part of accomplishing the public safety mission for the City of Richmond! Emergency Communications Officers work in a fast-paced, high call volume 9-1-1 operations center. The department is seeking candidates who have the ability to multi-task, maintain an efficient and calm demeanor in handling stressful situations, and follow city, state, and federal policies. The 9-1-1 center is open 365 days a year, 24 hours a day. Available work schedules include twelve-hour day or overnight shifts, which includes weekends and holidays. As part of a Uniformed Operations, employees may be required to wear appropriate uniforms. The Emergency Communications Officer position is part of the City of Richmond’s broadband program that provides career progression through acquiring experience and specific skill sets! This is an essential position, which requires the selected candidate to report to work for emergency and on-call duty in response to inclement weather/natural disasters. This position requires working overtime, including weekends, nights, and holidays as necessary.

Requirements

High School Diploma or GED
A minimum of one year of communications or dispatch experience or two years of related experience
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Incumbents must pass an initial skills assessment, and as assigned, are required to be VCIN/NCIC certified.
Incumbents must pass a critical skills examination and a suitability assessment.
Incumbents must pass an extensive background investigation to include local, state, and federal criminal history checks, medical screening, psychological evaluation, and polygraph examination.
Employees are required to successfully complete all state-mandated certification programs, including but not limited to, the NCIC/VCIN certification, Department of Criminal Justice Service Telecommunications certification within Department established time frames.
An applicant cannot have been convicted of any offenses that will deny the applicant from being able to possess the Virginia Criminal Information Network, National Crime Information Center certification per the Criminal Justice Information Services (CJIS) Security Policy CJISD-ITS-DOC- 08140-5.8.

Nice To Haves

At least one year of experience in fast-paced customer service environment
Strong verbal and written communication and listening skills
At least one (1) year experience in a 9-1-1 environment
Two-way radio and or communications experience
Reading, writing and/or translating Spanish, if focus area
Typing 85 words per minute (wpm)

Responsibilities

Receiving and prioritizing all incoming calls and texts to the 911 Operations Center (9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information) while entering information into computer-aided dispatch system
Dispatching and coordinating public safety responses ranging from routine to critical
Monitoring multiple radio frequencies
Relaying emergency and non-emergency information to public safety personnel in the field
Performing data entry, word processing, and related duties as assigned