Command Duty Officer - Emergency Management Communications

Milwaukee County•Milwaukee, WI

1d•$29 - $43•Onsite

About The Position

Milwaukee County is seeking authentic individuals to join their team and make a difference in the community. They offer a wide variety of interesting jobs and a competitive benefit package. The Office of Emergency Management (OEM) focuses on urban resiliency and the protection of lives and property through effective communication and resource coordination. OEM aims for a 'whole community' approach, fostering collaboration between government and private entities to enhance community resilience. The Command Duty Officer (CDO) role, formerly EMS Communicator, involves critical communication tasks such as notifying hospitals of incoming patients, managing mass casualty incidents, monitoring field unit devices, and maintaining situational awareness. The position requires precise communication with decision-makers and coordination of resources to ensure timely and effective responses.

Requirements

Current Wisconsin resident at time of application
High school diploma or G.E.D. equivalent is required
Current driver's license maintained throughout employment
Must be able to pass a criminal background check, including fingerprinting, and an employment verification check
One year of experience with radio communication and working as an EMT/Paramedic
EMT/Paramedic certification is required
Lift/Carry and Push/Pull up to 30lbs
Must be able work any assigned shift including weekends and holidays as required. Position is subject to mandated schedules and unscheduled overtime
Basic knowledge of all related computer and software applications, such as word processing and spreadsheets
All appointees must successfully complete the Transaction Information Management Enforcement (TIME) system training within six (6) months of hire date
Must be Criminal Justice Information Services (CJIS) compliant within six months of hire date

Nice To Haves

Prior dispatching experience
At least 6 months of Emergency Medical Service, Emergency Room, Fire Department, and/or Ambulance Service experience.

Responsibilities

Relaying patient information between EMS field providers and receiving hospitals, including countywide triage capabilities.
Transmitting ECGs to receiving hospitals when necessary.
Alerting field providers of hospital limited diversions and capabilities.
Triaging all trauma patient reports per the Trauma Activation Protocol, out-of-county and private ambulance companies, and alerting hospital teams.
Maintaining sophisticated communication with emergency responders, rescue units, and hospitals.
Coordinating communications systems between Paramedic Field Providers and MCW Physicians to facilitate online medical control.
Answering and handling Dispatcher Assisted CPR calls for cardiac arrest patients transferred from municipal PSAPs and entering case information into the database.
Participating in mock call trainings.
Maintaining Countywide situational awareness by monitoring the CAD fusion platform [CAD2CAD] and data dashboard, FirstWatch.
Disseminating emergency alerts via EverBridge.
Making notifications to internal and external agencies, including senior leadership.
Serving as the Southeast Wisconsin Healthcare Emergency Readiness Coalition (HERC) Hotline Representative by answering calls on the HERC line 24/7 and providing prompt notification to HERC staff in the event of an emergency and/or request.
During a Mass Casualty or Emergency/Disaster, notifying the Medical Director and OEM Leadership of events.
Notifying area Emergency Departments of events using WITRAC and providing status updates, requesting and processing ED bed polls, and supporting on-scene triage/transportation officers.
Establishing and maintaining relationships with County dispatch centers, including MCSO LEAD, MCTS, Highway, Airport, FMD CityWorks.
Tracking and monitoring activities to create an overall 'state of welfare and readiness in Milwaukee County properties, assets, and jurisdiction.
Monitoring adjacent public safety units and radio systems: WI Interoperable System for Communications, statewide public safety radio; OpenSky, a City of Milwaukee Fire/EMS/Police radio system; NOAA national weather safety radio.
Participating in roll calls and ad-hoc calls.
Monitoring the National Weather Service for tornado alerts and activating the Milwaukee County tornado sirens when necessary, via the NexGen tornado siren system.
Performing monthly tests of the tornado siren system, utilizing the UHF radio system, and logging results.