Emergency Communications Analyst/Specialist

CACI•National Harbor, MD

18h•Onsite

About The Position

CACI’s Business and Information Technology Solutions (BITS) Sector is seeking an Emergency Communications Analyst/Specialist (ECA/ECS) to support the Integrated Public Alert and Warning System (IPAWS) Technical Support Services and Training/Testing. This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

Requirements

BA/BS and 2-4 years of relevant professional experience (degree may be waived for equivalent experience).
Ability to obtain a Public Trust Clearance as a condition of continued employment.
Experience in public safety, emergency management, or emergency communications.
Strong customer service, problem-solving, and leadership mindset, with attention to detail and eagerness to learn.
Ability to communicate and collaborate effectively in a fast-paced, agile environment.
Familiarity with instructional design, delivery, and enhancement of hands-on training using multiple delivery methods.
Proficiency with Microsoft Office 365 and Zoom
Experience with developing and conducting Training Workshops and Exercises.
Ability to effectively manage and respond to duties in a continuous operation environment

Nice To Haves

Familiarity with HSEEP-guided principles
Salesforce experience
Active Public Trust Clearance

Responsibilities

Support FEMA IPAWS by providing integrated services to federal, state, local, tribal, and territorial (FSLTT) authorities to effectively alert and warn communities through multiple communication pathways.
Provide technical assistance and subject matter expertise to IPAWS Alerting Authorities, FSLTT entities, developers, and vendors through a 24/7 on-site operations support center.
Analyze and troubleshoot errant messages, issue Alerts on Behalf (AOB), and assist with technical inquiries.
Serve as a conduit for timely and accurate situational awareness regarding IPAWS related concerns which are reported to Leadership.
Ability to utilize open-source media and internal situational awareness software to analyze and vet information. Also, be able to prepare reports and other requested documentation.
Manage legacy alerting technologies while identifying and implementing emerging technologies to advance emergency communications.
Support best practices, system operations, testing, and sandbox environments.
Conduct demonstrations, briefings, and presentations at industry events, conferences, meetings, and working groups, including system integration, operation, and technical documentation.
Collaborate with IPAWS personnel to identify cross-collaboration opportunities, communicate effectively, maintain a solution-oriented mindset, and drive issues to resolution.
Troubleshoot end-user errors by connecting them to systems and processes, often requiring collaboration with customer support, engineering, and vendors.
Lead or support virtual and in-person training on emergency communication fundamentals, alert and warning processes, and the IPAWS ecosystem, ensuring audience comprehension.
Produce documentation, including Standard Operating Procedures, professional correspondence, and publications.
Stay informed on public alert and warning policy, with the ability to assess and implement changes.
Travel up to 50% for work-related functions, training, and conferences.
Perform additional duties as assigned.