Communications Analyst

Aventiv Technologies

6h • Remote

About The Position

Responsible for examining and analyzing calls for state agency pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.

Requirements

• Ability to multitask.
• Computer literate, specifically in Microsoft Office and Google Suite.
• Functional typing skills
• Detail oriented with specific emphasis on listening skills.
• Ability to maintain confidentiality relating to work performed.
• Ability to work in a secured team environment.
• Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.
• High school diploma or GED

Nice To Haves

• Bachelor’s degree in related field of study

Responsibilities

• Review calls from a correctional agency and meet targeted call minute requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
• Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
• Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to, resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
• Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
• Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
• Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
• Perform other related duties as assigned or required.

Benefits

• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc. (if applicable)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED