Emergency Communication Specialist-FT-Trinity Health Livingston

Trinity Health • Brighton, MI

2d • Onsite

About The Position

Trinity Health Livingston is seeking a Full-time Emergency Communication Specialist to join their team. This role involves managing security calls, dispatching officers, monitoring alarms, and acting as a central point of contact for various emergencies and security-related matters across multiple hospital facilities. The specialist will operate a computer-aided dispatch system, interview callers, provide information to security units, respond to disaster alerts, and monitor CCTV systems. This position requires the ability to multitask in high-stress situations, maintain confidentiality, and adhere to organizational values and policies.

Requirements

• High school education or GED equivalent.
• 2-3 years of computer experience.
• Ability to multi-task.
• Ability to exercise judgment when responding to high-stress and emergency situations.
• Ability to assess and respond appropriately to computer and system problems.
• Ability to speak clearly, with a pleasant voice, using proper English grammar.
• Knowledge of health system locations, campuses, departments, and staff.
• Ability to read and write the English language.

Nice To Haves

• Previous Call Center, Operator Console and/or Security Dispatch experience.
• Previous experience in a healthcare setting.
• Familiarity with Windows, Microsoft Office, Hugs, Temp Track.

Responsibilities

• Answer all Security calls and dispatch Security officers.
• Monitor all alarms and handle them as per protocol.
• Contact local Law Enforcement for assistance and information.
• Learn access and badging procedures.
• Operate a computer-aided dispatch system (CAD) and monitor call progress and dispatch units to various SJMHS Hospital facilities.
• Log unit arrival and completion times, and add appropriate notes and dispositions.
• Interview callers to obtain preliminary reports of incidents, criminal activity, fire, medical emergencies, or other emergencies.
• Provide assistance to Security units in the field by providing information via name checks, I-Track, Employee Identification, Parking Permits, and Department Managers.
• Facilitate inter-departmental communication between Officers and Hospital Departments.
• Respond to natural and other disaster alerts and contact appropriate personnel for response, including emergency incident command activation.
• Simultaneously perform various tasks while receiving multiple audio and visual sources (channels, talk groups, monitors, etc.) and ensuring all tasks are completed at a proficient level of expertise.
• Monitor, Dispatch, Notify, and Document all alarms associated with Cardiac Arrest, Patient/Employee Injuries, Hugs, Temp Track, Passport, Fire, SJMHS Panic Alarms, Building Intrusion Alarms, and Emergency 911 Prep Radio Alarms.
• Receive, evaluate, and ascertain information from Security Dispatch Calls regarding conduct of persons/patients/colleagues to detect dangerous practices, violators of SJMHS policy and procedures, and violations of Michigan Law.
• Monitor Digital CCTV systems throughout the internal/external portions of the Hospital looking for criminal activity, suspicious circumstances, suspicious persons, and unauthorized entry, and dispatching Security Police response when observed.
• Monitor Temp Track refrigerator alarms, notify Nursing Management of alarms, and coordinate response while documenting incidents electronically.
• Monitor, evaluate, and Dispatch over 800 Lennel System Daily Alarms which include panic, unauthorized entry, intrusion, and restricted access alarms.
• Act as Liaison between Washtenaw County Civil Parking Citation & Saint Joseph Mercy Health Parking Citation processing.
• Receive and respond to the E-911 system for all emergencies reported by patients/visitors/employees of the hospital with speed and accuracy.
• Coordinate and dispatch calls for service for 8 Reception Service Departments.
• Draft, maintain, and file daily radio logs, trespass notifications, daily briefings, Code Green Incidents, and other security-related documents.
• Maintain good rapport and cooperative relationships with internal/external Departments, partners, and community.
• Help to identify problems, offer solutions, and participate in their resolution.
• Maintain the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors.
• Conduct behavior in accordance with the Values, Mission, and Code of Conduct of St Joseph Mercy Health System and/or Trinity Health.
• Assume responsibility for the performance of job duties in the safest possible manner.
• Maintain a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Standards of Conduct, Organizational Integrity Program, and Security Police policies and procedures.
• Provide pager exchange as needed.

Benefits

• Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED