Emergency Communication Specialist Recruit

Frederick County Government•Public Safety Training Facility - Frederick, MD

9d•Onsite

About The Position

This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services, timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

High school graduation or the equivalent
Minimum age 18 years
Possession of a valid driver's license
Ability to maintain County Authorized Driver privileges
Ability to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due
Knowledge of Frederick County geography and surrounding areas
Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers
Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems
Knowledge of fire, rescue and law enforcement disciplines
Ability to effectively read maps and give directions
Ability to work with sensitive information and maintain confidentiality
Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public
Ability to perform quickly and effectively in emergency situations

Nice To Haves

1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services
911 / emergency communications work experience
Data entry work experience
Customer service work experience

Responsibilities

Receive and process incoming calls of emergency, non-emergency, informational and business nature
Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources
Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services
Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment
Monitor incidents and situational developments to coordinate the utilization of essential services and resources
Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel
Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders
Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures
Alert other jurisdictions when necessary
Operate computer aided dispatch (CAD) system and other computer software products
Maintain computerized and manual records
Relay information to appropriate officials or agencies
Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies
Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired)
Handle multiple tasks and track multiple in-progress incidents simultaneously
Perform other related duties as required

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Employee Assistance Program
Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness, Accident, and Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan