Emergency Communication Specialist Lateral

Frederick County Government•Public Safety Training Facility - Frederick, MD

4d•Onsite

About The Position

This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director. This position answers phones, processes calls and dispatches services for one or more departments. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

High school graduation or the equivalent
Minimum age 18 years
Possession of a valid driver's license
Possession of valid International Academies of Dispatch (IAED) Emergency Medical, Emergency Fire, and Emergency Police Dispatch (EMD, EFD, EPD) certifications (non-IAED equivalents will not be considered)
Minimum 6 months of 911 / emergency communications call processing work experience for police, fire and medical requests
Ability to obtain and maintain State of Maryland (MIEMSS) Emergency Medical Dispatcher Certification
Ability to obtain and maintain National Criminal Information Center (NCIC) access
Ability to maintain re-certifications as due through IAED
Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers
Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems
Ability to effectively read maps and give directions
Ability to work with sensitive information and maintain confidentiality
Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology
Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public
Ability to perform quickly and effectively in emergency situations
Ability to communicate appropriately and maintain composure when responding to callers
Ability to calmly and accurately provide potential lifesaving instructions in high stress situations
Ability to gather and process information in a timely manner
Ability to deal with uncooperative callers

Nice To Haves

Additional years of 911 / emergency communications call processing experience for police, fire and medical requests
Additional call center work experience
Radio/dispatch experience for fire/rescue and/or police
Data entry work experience
Customer service work experience
Experience utilizing Motorola Premier One CAD
Experience utilizing VESTA phone systems
Communications Training Officer (CTO) certification
Emergency Dispatch Quality Assurance review training through IAED (EMD-Q, EFD-Q, EPD-Q)
IAED Emergency Telecommunicator Basic Course (ETC)
IAED Emergency Telecommunicator Basic Course Instructor (ETC-I)

Responsibilities

Receive and process incoming calls of emergency (911), non-emergency, informational and business nature under supervision
Utilizing a protocol-based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resource
Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services
Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment
Monitor incidents and situational developments to coordinate the utilization of essential services and resources
Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel
Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders
Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures
Alert other jurisdictions when necessary
Operate computer aided dispatch (CAD) system and other computer software products
Maintain computerized and manual records
Relay information to appropriate officials or agencies
Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies
Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired)
Handle multiple tasks and track multiple in-progress incidents simultaneously while developing proficiency under supervision
Perform other related duties as required

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options
Generous County Health Savings Account (HSA) contribution
Dental
Vision
Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
Work/Life balance programs
Employee Assistance Program
Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness
Accident
Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan