Emergency Client Service Representative - Part Time

Emergency Veterinary Care Center • Kalamazoo, MI

9d • Onsite

About The Position

At Emergency Veterinary Care Centers (EVCC), we show up for pets and the people who love them on some of their hardest days. If you thrive in fast-paced environments, believe teamwork makes the difference, and want to work somewhere your voice truly matters — this could be your place. EVCC was created by veterinarians, for veterinarians — and for the communities they serve. Founded by 36 local general practice veterinarians (many still actively involved today), we were built to support the veterinary community, not compete with it. Currently, EVCC Kalamazoo is open 24 hours from Fridays at 7 AM through Wednesday at 7 PM, including all holidays that fall within that timeframe. Our #1 goal is to expand to 24 hours a day, 365 days a year, ensuring pets always have access to lifesaving treatment — weekend or not. What truly defines EVCC isn’t just what we do — it’s how we do it. We lead with compassion, support each other without ego, communicate openly and professionally, value every role on the team, and recognize that emergency medicine is demanding — and take care of our team because of it. Emergency medicine is intense. It’s emotional. It’s unpredictable. But it’s also deeply meaningful. As a Client Service Representative, you are often the very first and last interaction a client has with our hospital. You are the steady, compassionate presence in moments of fear and uncertainty. You are not “just the front desk.” You are the heartbeat of the client experience. Your voice matters here. Your growth is encouraged. Your role is essential. As a CSR at EVCC, you are the bridge between our medical team and the families we serve. You help create clarity in chaos, provide empathy in stressful moments, and ensure the hospital runs smoothly from the front lines. Whether you’re new to veterinary medicine or bringing years of experience, our CSRs are the backbone of our EVCC team. If you love animals and enjoy helping people, this is an opportunity to build a meaningful, long-term career in veterinary medicine.

Requirements

• 2+ years of experience in a client service role
• Advanced proficiency in computer programs and practice management software
• Ability to remain calm and compassionate in high-stress situations
• Highly organized with strong attention to detail and multitasking skills
• Team player with a flexible, can-do attitude
• Availability to work evenings, weekends, and holidays as needed
• Can work mostly all Saturdays and Sundays 7a - 1p
• Willing to work a full shift (12 hour) during the week as needed (PTO coverage) - will be notified in advance if this is needed

Nice To Haves

• Previous veterinary experience is a bonus, but not required

Responsibilities

• Anticipate client needs and provide empathetic, timely service
• Communicate clearly and compassionately with clients and the clinical team
• Greet clients and ensure they are seen by a doctor as promptly as possible
• Help clients understand and navigate financial options
• Support smooth workflow and case progression through strong teamwork
• Coordinate with referring veterinarians and expedite medical records
• Accurately input client and patient information
• Process payments and maintain detailed records
• Keep the front desk area clean, organized, and welcoming
• Ensure clients leave with clarity, confidence, and a positive experience

Benefits

• Competitive compensation (depending on experience) including base and 401K match
• Comprehensive health and wellness benefits that start on day one
• Flexible work schedules to support your life outside of work
• Paid Time Off (PTO)
• Pet Discounts
• Continuing education (CE) allowance
• Mentorship and real career growth opportunities
• Comfy scrubs and cool EVCC swag

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed