Emergency Client Service Representative - Swing Shift

Emergency Veterinary Care Center • Saginaw, MI

11d • Onsite

About The Position

At Emergency Veterinary Care Centers (EVCC), we show up for pets and the people who love them on some of their hardest days. If you thrive in fast-paced environments, believe teamwork makes the difference, and want to work somewhere your voice truly matters — this could be your place. Our Saginaw location is proud to provide trusted, emergency-only care to the region. EVCC was created by veterinarians, for veterinarians — and for the communities they serve. We lead with compassion, support each other without ego, communicate openly and professionally, value every role on the team, and recognize that emergency medicine is demanding and take care of our team because of it. Emergency medicine is intense, emotional, and unpredictable, but it's also deeply meaningful. As a Client Service Representative, you are often the very first and last interaction a client has with our hospital. You are the steady, compassionate presence in moments of fear and uncertainty. Your voice matters here. Your growth is encouraged. Your role is essential. As a CSR at EVCC, you are the bridge between our medical team and the families we serve. You help create clarity in chaos, provide empathy in stressful moments, and ensure the hospital runs smoothly from the front lines. Whether you’re new to veterinary medicine or bringing years of experience, our CSRs are the backbone of our EVCC team. If you love animals and enjoy helping people, this is an opportunity to build a meaningful, long-term career in veterinary medicine. This shift will be bridging the gap between am and pm shifts - ideally looking for 11a-11p or 12p-12a.

Requirements

• 2+ years of experience in a client service role
• Advanced proficiency in computer programs and practice management software
• Ability to remain calm and compassionate in high-stress situations
• Highly organized with strong attention to detail and multitasking skills
• Team player with a flexible, can-do attitude
• Availability to work evenings, weekends, and holidays as needed

Nice To Haves

• Lead or supervisory experience preferred
• Previous veterinary experience is a bonus, but not required

Responsibilities

• Anticipate client needs and provide empathetic, timely service
• Communicate clearly and compassionately with clients and the clinical team
• Greet clients and ensure they are seen by a doctor as promptly as possible
• Help clients understand and navigate financial options
• Support smooth workflow and case progression through strong teamwork
• Coordinate with referring veterinarians and expedite medical records
• Accurately input client and patient information
• Process payments and maintain detailed records
• Keep the front desk area clean, organized, and welcoming
• Ensure clients leave with clarity, confidence, and a positive experience

Benefits

• Competitive compensation (depending on experience) including base and 401K match
• Comprehensive health and wellness benefits that start on day one
• Flexible work schedules to support your life outside of work
• Paid Time Off (PTO)
• Pet Discounts
• Continuing education (CE) allowance
• Mentorship and real career growth opportunities
• Comfy scrubs and cool EVCC swag

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed