Emergency Care Center Technician

North Memorial Health Career Portal • Maple Grove, MN

5d • Onsite

About The Position

The Emergency Care Center Technician assists the Emergency Care Center team by providing supportive, comforting, and compassionate care to customers and families. The technician receives direction and collaborates with the care team to meet identified customer, shift, care center, and hospital goals. The role regularly communicates with the care team about progress, concerns, questions, and issues that arise, and consistently demonstrates Maple Grove Hospital’s mission, vision, values, and guiding principles.

Requirements

• High school diploma or equivalent.
• Previous or active EMT state certification, or one year of previous emergency department experience, required at hire.
• At least one year of experience as a nursing assistant, EMT in a clinic or hospital setting, in an emergency department, or as an EMT in an EMS service.
• Current BLS certification required.
• Current EMSRB EMT or EMSRB Paramedic certification, or ability to obtain it within 30 days of hire, unless meeting the previous experience requirement.
• Knowledge of nursing theory and practice and primary care principles and practices.
• Ability to anticipate customer needs, take initiative, and work as a self-motivated, proactive, independent, accountable, and dependable performer.
• Demonstrated ability to deal with conflict positively and awareness of and responsiveness to others’ needs, feelings, and capabilities.
• Strong written and oral communication skills, including the ability to express information clearly and concisely for the audience.
• Ability to provide quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to read, write, and speak effectively in English.

Responsibilities

• Provide supportive, comforting, and compassionate care to customers and families.
• Collaborate with the care team to meet identified customer, shift, care center, and hospital goals.
• Communicate regularly with the care team about progress, concerns, questions, and issues.
• Maintain quality, safety, and infection control standards.
• Demonstrate the mission, vision, values, and guiding principles of Maple Grove Hospital.

Benefits

• Health insurance benefits are available; health plans vary based on work group eligibility.
• 401(k) retirement match or pension plan, based on work group eligibility.
• Paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Child care discount program with New Horizon: 10% off weekly tuition.
• Education/tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligible for the Public Student Loan Forgiveness program as an employee of a nonprofit organization.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED