Emergency Call Handling Project Manager

Motorola Solutions•Florida, US Offsite, FL

3d•$110,000 - $120,000•Remote

About The Position

At Motorola Solutions, we support customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager, you will lead the deployment of a suite of Next Generation 911 (NG911) solutions. Your role is vital in enhancing the ability of first responders to manage emergency situations through cutting-edge technology and seamless system integration.

Requirements

High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
PMP and/ or Certified Associate in Project Management (CAPM) required.
Must be able to obtain a background clearance as required by our government customers.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position. (GC/CITIZEN ONLY)

Nice To Haves

Proven ability to lead and drive complex, multi-stakeholder projects to completion.
Experience with Public Safety communications systems and an understanding of local public safety entities (Police, Fire, EMS).
Advanced experience with cloud-based document management and collaboration tools (Google Workspace).
MS Project, Smartsheets, or other similar applications and building intricate master schedules.
Strong grasp of PMBOK methodologies; PMP or CAPM certification is required.
Ability to perform detailed data analysis and recommend strategic solutions to customers.
Flexibility to handle "special projects" that may fall outside of standard routine as technology and customer needs evolve.
Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
Experienced with project risk assessment and risk mitigation strategies.
Must be a self-motivated team player able to work effectively with general guidance toward objectives.
Experienced with Public Safety communications systems is considered an asset.
Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
Must have excellent interpersonal, presentation, and negotiation skills.
Must be able to think outside of the scope of responsibilities and take initiative.
Must be able to work collaboratively with regional and territorial management.
Must be able to effectively communicate with relevant peers and senior stakeholders.

Responsibilities

Manage the full project lifecycle from Initiation through Closing following PMBOK standards.
Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.
Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.
Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.
Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.
Maintain project budgets encompassing both labor and capital expenditures.
Monitor financial objectives including revenue recognition, margin health, and cash flow.
Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.
Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.
Promptly alert management of significant risks or problems and prepare actionable recovery plans.
Ensure all projects adhere to Motorola Solutions’ designated standards and Quality Assurance processes to ensure mission-critical reliability.
Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.
Establish and nurture relationships with customers and channel partners.
Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.