Emergency Call Handling Project Manager (US Remote)
About The Position
Motorola Solutions is seeking an Emergency Call Handling Project Manager to manage the full lifecycle of complex software and system integrations for critical public safety infrastructure. This role involves bringing together customer-facing delivery, financial oversight, and mission-critical reliability to ensure call centers and emergency responders can operate seamlessly. The position requires managing projects from initiation to formal handover, establishing Master Project Plans, coordinating internal teams, overseeing budgets, managing change control, maintaining risk registers, and serving as a central point of contact for customers and partners. Qualified candidates may qualify with a Bachelor's degree or equivalent practical experience.
Requirements
- Project Management Tools expertise using MS Project, Smartsheets, cloud-based collaboration software (Google Workspace), or similar applications
- Methodologies proficiency applying PMBOK standards, with PMP or CAPM certifications
- Public Safety Communications expertise across NG911 solutions, emergency call handling software, or dispatch infrastructure
- Excellent command of written and spoken English
- Customer Success focus to prioritize long-term customer goals during deployment
- Financial Management acumen to analyze project costs, accelerate revenue recognition, and contain operational expense
- Risk Assessment experience implementing risk mitigation strategies across complex rollouts
- Stakeholder Collaboration experience communicating effectively across cross-functional teams and senior leaders
- High School Diploma or equivalent
- 5+ years of Project Management experience
- Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract
Nice To Haves
- Domain knowledge of Police, Fire, or EMS operational workflows
Responsibilities
- Manage the complete project lifecycle from initiation to formal handover, applying established project management methodologies
- Establish Master Project Plans and schedules using modern project management software to track milestones and baseline progress
- Coordinate internal cross-functional teams to align operational workflows and business objectives
- Oversee project budgets including capital and labor expenditures while monitoring revenue and margin health
- Lead formal financial reviews with leadership to keep deployment costs within approved parameters
- Oversee change control processes and manage smooth transitions from legacy infrastructure to NG911 systems
- Maintain Risk Registers and actionable mitigation plans to proactively resolve potential deployment obstacles
- Serve as the central point of contact for external customers, subcontractors, and enterprise partners
- Facilitate project kick-offs, executive steering committee meetings, and regular status reviews across all stakeholders
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
