Emergency Assistant Case worker

The Salvation Army USA Central Territory•Independence, MO

2h•Hybrid

About The Position

Responsible for interviewing, evaluating and administering Jackson County Emergency Rental Assistance Program (ERAP) funding to residents of Jackson County, Missouri.

Requirements

High School diploma.
A minimum of two years of college work in Human Services, with a bachelor’s degree preferred.
A combination of training, education, and experience equivalent to the knowledge base achieved by the above standard is acceptable at The Salvation Army’s discretion
Two years of experience working with low income and minority populations
Must complete The Salvation Army’s Caseworker Certification Program within 90 days of hire
Must have positive interpersonal relations skills
Must have the capacity to relate to people with dignity and respect in a non-judgmental manner
Must possess and demonstrate the ability to communicate effectively, orally, and in writing
Must have the ability to work independently and with other staff members
Must be comfortable with virtual, phone, and face to face interactions
Must demonstrate a high level of digital literacy and ability to learn and navigate technology systems
Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment
Must possess a valid driver's license from the state in which you reside.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

A bachelor’s degree preferred.

Responsibilities

Receive calls and visitors to The Salvation Army
Screen potential clients for immediate emergency assistance needs
Pre-qualify requests for emergency assistance needs of individuals and families including a determination of their eligibility through scheduled appointments, interviews, contacting third-party sources, and evaluating and verifying all information
Make referrals to other agencies by following the guidelines and procedures of The Salvation Army
Assist clients in completing an application for Emergency Rental Assistance Program (ERAP) funding
Process ERAP applications as they are assigned and received in a timely manner
Follow all prescribed guidelines for dispersing ERAP funds and ensure compliance with federal and local regulations
Ensure all required documentation is obtained and maintained in client files when providing ERAP assistance
Process check requests for ERAP funds according to The Salvation Army’s financial guidelines
Maintain an accounting of all ERAP funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link
Utilize technology platforms to communicate and collect information and documentation
Submit a monthly statistical report of all ERAP transactions to the Corps Officer for entering into TSA Statistical System
Establish and cultivate professional community agency relationships with other helping agencies in the community
Work closely with the Pathway of Hope (POH) case manager and refer clients to POH
Refer clients to the Corps Officer in times of spiritual need