Emergency Assistance Navigator
About The Position
The Emergency Assistance Navigator is the first point of contact for community members seeking help. The role listens to and assesses immediate needs, then connects people with appropriate internal programs and external community partners for support such as food, housing, healthcare, benefits, and employment resources. It also involves helping with applications and essential paperwork, following up to confirm referrals were successful, providing crisis support and connecting people to emergency services, and maintaining accurate records. The position represents The Just One Project at community events and outreach and builds relationships with partners to support timely, reliable referrals. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Approximately six times per year, during a scheduled Pop Up & Give event week, the employee works a half day Friday and a Saturday shift instead of the standard Friday, or another adjusted day approved by the supervisor.
Requirements
- Associate's degree in Social Work, Human Services, or a related field, or equivalent experience.
- At least 3 years of experience in nonprofit, human services, or a customer-facing role providing emergency supportive services.
- Fluency in English and Spanish.
- Valid, unrestricted Nevada driver's license and ability to travel reliably between local sites and partner locations.
- Ability to obtain a Nevada Food Handler Safety Training Card within 30 days of hire.
- Client-centered, trauma-informed approach and genuine care for people from all walks of life.
- Comfort working in a busy, fast-moving, high-traffic environment.
- Connection to the organization's mission and commitment to its core values of Respect, Integrity, Innovation, and Compassion.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Serve as the welcoming first point of contact for walk-in, phone, and referred community members.
- Conduct brief, compassionate intake conversations to understand immediate needs.
- Connect community members to appropriate internal programs and trusted external partners.
- Help community members with applications for benefits, identification, and other essential paperwork.
- Follow up to confirm connections were successful and identify additional needs.
- Build relationships with community partners to support fast and reliable referrals.
- Provide crisis support and connect people to emergency services when needed.
- Represent The Just One Project at community events and outreach, including six Saturday Pop Up & Give events per year.
- Keep accurate, timely records of every connection made.
Benefits
- Health coverage
- Dental coverage
- Vision coverage
- Additional insurance options, including life insurance, AD&D, critical illness, accident insurance, short- and long-term disability, and pet insurance
- 401(k) retirement plan with 3% employer match
- Paid time off accrued from the start date
- Two floating holidays
- Birthday pay
- Bereavement pay
- Eight weeks of paid parental leave
- Over six weeks of paid holiday time off per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
