Emergency Assistance Case Worker

The Salvation Army USA Central Territory • Saint Joseph, MO

5d • Onsite

About The Position

Responsible for interviewing, evaluating and administering aide to clients seeking assistance with emergency needs. This role involves screening potential clients, pre-qualifying requests, making referrals to other agencies, and assisting clients with various applications. The position also requires meticulous tracking of funds, maintaining accounting records, preparing reports, and cultivating community agency relationships. The case worker will collaborate with other internal teams and external agencies, assist with seasonal outreach, and handle file management. Additionally, the role involves referring clients to the Corps Officer for spiritual needs and completing other assignments as directed to support client self-sufficiency.

Requirements

• High School diploma.
• A minimum of two years of college work in Human Services, with a bachelor’s degree preferred.
• A combination of training, education, and experience equivalent to the knowledge base achieved by the above standard is acceptable at The Salvation Army’s discretion
• Two years of experience working with low income and minority populations
• Must complete The Salvation Army’s Caseworker Certification Program within 90 days of hire
• Must have positive interpersonal relations skills
• Must have the capacity to relate to people with dignity and respect in a non-judgmental manner
• Must possess and demonstrate the ability to communicate effectively, orally, and in writing
• Must have the ability to work independently and with other staff members
• Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment
• Must possess a valid driver's license from the state in which you reside.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

• A bachelor’s degree preferred.

Responsibilities

• Receive calls and visitors to The Salvation Army
• Screen potential clients for immediate emergency assistance needs
• Pre-qualify requests for emergency assistance needs of individuals and families including a determination of their eligibility through scheduled appointments, interviews, contacting third-party sources, and evaluating and verifying all information
• Make referrals to other agencies by following the guidelines and procedures of The Salvation Army
• Assist clients in completing an application for emergency assistance, commodities, Christmas sign-ups, etc.
• Track all monies spent in their respective spreadsheets, i.e., FEMA, grants, Project Warmth, Salvation Army designated fund, etc.
• Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link.
• Assist the Corps Officer in preparing all FEMA files for submission annually, keeping extra copies of all documentation
• Submit a monthly statistical report of all emergency assistance transactions to the Corps Officer for entering into TSA Statistical System
• Establish and cultivate professional community agency relationships with other helping agencies in the community
• Work closely with the Pathway Of Hope (POH) case manager and refer clients to POH
• Coordinate and assist in seasonal outreach with officers, staff and other agencies
• Purge and store files annually
• Refer clients to the Corps Officer in times of spiritual need
• Complete other assignments as directed by the Corps Officer as necessary to the goal of assisting clients on the road to self-sufficiency

Benefits

• The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED