Emergency and Critical Care Team Supervisor

Ethos Veterinary Health•Vancouver, WA

8d•$36 - $41

About The Position

Pacific Northwest Pet ER & Specialty Center, part of Ethos Veterinary Health, is seeking an experienced, motivated, and compassionate Emergency and Critical Care (ECC) Team Supervisor. This hands-on leadership role combines clinical floor work with administrative responsibilities, typically with administrative time not exceeding 50% of scheduled hours. The supervisor remains actively engaged with the ECC team and provides real-time leadership, clinical guidance, and hands-on support as needed. The ECC leadership team consists of two supervisors who coordinate coverage across all shifts and provide leadership seven days a week. This position works a regular Sunday–Wednesday schedule with variable hours supporting day, swing, and overnight operations. The supervisor works scheduled weekends and holidays and participates in an on-call rotation as needed. The role provides visible team leadership and development, supports emergency and critical care nursing operations, manages staff scheduling and administrative duties, and collaborates with hospital leadership and other departments. The facility offers advanced technology including MRI and CT, a collaborative team environment, VTS mentorship opportunities for credentialed technicians, an employee garden, and a focus on staff wellness and mental health.

Requirements

High school diploma or equivalent.
Graduation from an AVMA-accredited Veterinary Technician program.
Current Washington State Licensed Veterinary Technician (LVT) license, or ability to obtain licensure before starting.
At least five years of veterinary clinical experience, including emergency medicine.
Strong clinical knowledge and proficiency in emergency and critical care nursing.
Excellent communication, organizational, conflict-resolution, and problem-solving skills.
Ability to lead and support a diverse team, manage competing priorities, and remain calm and adaptable in a fast-paced environment.
Professionalism, reliability, accountability, and a collaborative approach to leadership.
Ability to meet the physical demands of the role, including repetitive motion, periods of sitting and standing, bending and stooping, kneeling, and lifting up to 50 pounds.

Nice To Haves

At least two years of demonstrated leadership experience in an emergency and/or specialty veterinary setting; formal supervisory experience is not required.
Experience with employee scheduling, performance evaluations, onboarding, and staff development.
Familiarity with veterinary practice management systems, scheduling software, and continuous process improvement.

Responsibilities

Provide visible, approachable, and consistent leadership while fostering a positive, collaborative, and accountable team culture.
Coach, mentor, recognize, and provide constructive feedback to employees to support performance and professional growth.
Address performance concerns, interpersonal conflicts, and conduct inconsistent with hospital expectations in a timely and professional manner.
Conduct regular one-on-one check-ins and participate in 90-day and annual performance evaluations, including documentation and goal setting.
Collaborate with the Clinical Operations Manager and Human Resources on personnel concerns requiring additional guidance or intervention.
Participate in recruitment, interviews, onboarding, training, and ongoing development of ECC team members in collaboration with the Clinical Operations Manager and Hospital Development Team.
Perform Licensed Veterinary Technician duties and maintain proficiency in emergency and critical care nursing.
Provide hands-on floor support, guidance, and leadership during high patient volumes, staffing challenges, and complex cases.
Support daily patient care workflows, staff assignments, and efficient use of departmental resources.
Promote adherence to hospital policies, clinical protocols, OSHA regulations, and patient safety standards.
Collaborate with ECC doctors, Specialty and CSR Supervisors, and hospital leadership on communication, patient care, and interdepartmental workflow.
Identify opportunities to improve departmental processes and communicate broader operational or clinical concerns through appropriate leadership channels.
Develop, maintain, and publish quarterly ECC staff schedules aligned with departmental staffing and skill-set needs.
Manage time-off requests, schedule adjustments, shift coverage, and unexpected call-outs.
Review and approve biweekly timesheets, monitor attendance, and address scheduling or payroll concerns in accordance with hospital policies.
Maintain accurate documentation related to employee performance, coaching, attendance, and supervisory responsibilities.
Coordinate with the second ECC Team Supervisor to maintain consistent expectations, communication, and leadership continuity.
Participate in leadership and quarterly team meetings, assist with departmental inventory, and support hospital initiatives and operational changes.
Maintain an active Washington State Veterinary Technician license throughout employment.
Work scheduled weekends and holidays and participate in an on-call rotation as needed.
Adjust administrative and clinical responsibilities based on hospital needs, including providing additional floor coverage when necessary.
Demonstrate professionalism, confidentiality, sound judgment, and accountability in leadership responsibilities.
Perform other duties as assigned.