Emergency Access Representative - Patient Access - SUPPLEMENTAL VARYING SHIFTS
About The Position
The Emergency Access Representative is responsible for obtaining and verifying insurance and billing information, auditing charts for completeness and accuracy, preparing patient identification and paperwork, and communicating effectively with patients and staff. This role also involves handling stress, making decisions, assisting with training new staff, participating in meetings, and demonstrating competence in core job functions. Additionally, the representative will assist Emergency Department and Communication Center staff as needed, including patient wayfinding, supporting nursing staff, performing paging, and monitoring hospital systems. The role requires awareness of age-specific, cultural, spiritual, and physical patient needs.
Requirements
- 50 wpm keyboard skills
- Excellent spelling, math, and problem solving skills
- Communicate effectively orally
- Ability to organize work and attend to detail
- 1 year clerical experience including reception, telephone skills and filing
Nice To Haves
- Medical terminology
- Data entry experience
- Third party billing experience
Responsibilities
- Obtaining and accurately verifying insurance and billing information for all types of insurance.
- Self-auditing and reviewing charts/registrations daily for completeness maintaining high accuracy levels (>95%).
- Preparing identification bracelets and paperwork used during patient care and routing it appropriately in a timely manner.
- Communicating effectively in person and on the telephone with various personality types.
- Handling stress, working under pressure, and making decisions effectively.
- Assisting in the training and orientation of new employees within the department.
- Participating in departmental meetings, discussions, and supporting the organization’s mission, vision, values, and strategic plan.
- Demonstrating competence in job responsibilities through proficiency testing, skill demonstration, and adherence to organizational standards.
- Addressing patient, family, and visitor needs while ensuring resolution of concerns by contacting the appropriate department.
- Prioritizing work, organizing tasks efficiently, and attending to detail.
- Assisting the Emergency Department staff when needed, including patient wayfinding and supporting Nursing staff in patient rooms and the lobby.
- Assisting the Communication Center staff when needed, including performing routine, emergency, and code paging, monitoring hospital environmental system alarms and security systems, and notifying the responsible department for corrective action.
- Demonstrating awareness of age-specific practices of the patient(s) while performing job tasks.
- Demonstrating awareness of cultural and spiritual practices of the patient(s) while performing job tasks.
- Demonstrating awareness of the functional status and physical needs of our patient(s) while performing job tasks.
- Performing other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
