Emerald Club Service Specialist - Honolulu Airport

Enterprise•Honolulu, HI

1d•Onsite

About The Position

Enterprise Mobility's National Car Rental brand is hiring an Emerald Club Service Specialist at Honolulu Airport. The role provides professional, friendly, efficient service to Emerald Club members, greeting them and fulfilling their needs, including helping them select an appropriate vehicle according to program guidelines. The position starts at $18.56 per hour and is located at 300 Rodgers Blvd, Honolulu, HI 96819. The schedule is 40 hours per week, with either 7:00 AM–3:30 PM Saturday through Wednesday, or 7:00 AM–3:30 PM Thursday and Friday and 10:00 AM–6:30 PM Saturday through Monday. Work includes weekends and holidays.

Requirements

Must be at least 18 years old.
Must have a valid U.S. driver's license.
Must have a satisfactory driving record, defined as no more than three moving violations in the past three years.
Must have no drug- or alcohol-related conviction, such as DUI or DWI, in the past five years.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
Must be able to work a flexible 40-hour week, including weekends and holidays, apart from religious observation.

Responsibilities

Welcome Emerald Club members using prescribed dialogue and make them feel valued.
Provide information professionally and courteously, answer members’ questions and concerns, and resolve issues as needed.
Review the daily game plan and reservation manifest, including special requests, in preparation for service delivery.
Work proactively with Drivers, Auto Detailers, Return Agents, and Managers to ensure an appropriate vehicle supply.
Maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
Complete vehicle inspections according to priority guidelines and ensure vehicle hangtags are completed correctly.
Return vehicles that fail inspection to production for re-cleaning and Auto Detailer coaching.
Facilitate Change of Equipment vehicles or provide additional equipment to meet customer needs.
Serve as a knowledgeable expert on the Emerald Club program, marketing initiatives, methods of delivery, and Levels of Service.
Understand and use radio communication codes professionally.
Keep the aisle area organized and clean.
Direct customers to the exit booth and provide local directions, maps, and return directions as needed; offer luggage assistance as needed.
Perform other customer service duties as assigned by management.
Document and communicate customer service issues to management and identify opportunities to improve Emerald Club service delivery.
Thank Emerald Club members using prescribed dialogue and give all customers undivided attention at the counters.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular, reliable attendance and punctuality.
Perform miscellaneous job-related duties as assigned.