Emerald Club Service Specialist - Honolulu Airport
About The Position
The Emerald Club Service Specialist provides professional, friendly, and efficient service to Emerald Club members at the Honolulu Airport location. The role includes welcoming members, addressing questions and concerns, helping select appropriate vehicles under Emerald Club program guidelines, and supporting timely, accurate service delivery. The specialist coordinates with other lot staff to maintain an appropriate fleet, inspects vehicles, and helps ensure the facility and service meet customer needs. The position is located at 300 Rodgers Blvd, Honolulu, HI 96819. It offers a 40-hour work week with two schedule options: 7:00 AM–3:30 PM, Saturday through Wednesday; or 7:00 AM–3:30 PM on Thursday and Friday and 10:00 AM–6:30 PM on Saturday through Monday. Starting pay is $18.56 per hour.
Requirements
- Must be at least 18 years old.
- Must have a valid U.S. driver's license.
- Must have a satisfactory driving record, defined as no more than three moving violations in the past three years.
- Must have no drug- or alcohol-related conviction, such as DUI or DWI, in the past five years.
- Must be authorized to work in the United States and must not require work-authorization sponsorship now or in the future.
- Must be able to work a flexible 40-hour week, including weekends and holidays, apart from religious observation.
Responsibilities
- Welcome Emerald Club members using prescribed dialogue and make them feel valued.
- Provide information professionally and courteously.
- Assist members with questions and concerns and resolve issues as necessary.
- Review the daily game plan and reservation manifest, including special requests, in preparation for service delivery.
- Work proactively with Drivers, Auto Detailers, Return Agents, and Managers to ensure proper vehicle supply.
- Maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
- Complete vehicle inspections according to priority guidelines.
- Ensure vehicle hangtags are completed correctly.
- Return vehicles that fail inspection to production for re-cleaning and provide Auto Detailer coaching.
- Facilitate Change of Equipment vehicles or additional equipment to meet customer needs.
- Serve as a knowledgeable expert on the Emerald Club program, marketing initiatives, methods of delivery, and Levels of Service.
- Understand and use radio communication codes professionally.
- Keep the aisle area organized and clean.
- Direct customers to the exit booth and provide local directions, maps, and return directions as needed; offer luggage assistance as needed.
- Perform other customer-service-related duties as determined by management.
- Document and communicate customer service issues to management.
- Identify and communicate opportunities to improve Emerald Club service delivery.
- Thank Emerald Club members using prescribed dialogue.
- Give customers undivided attention while assisting them at counters.
- Seek to improve performance through self-assessment, skill development, training, and goal setting.
- Maintain regular and reliable attendance and punctuality.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
