Embroidery Digitizing Specialist

Peter Millar•Research Triangle Park, NC

About The Position

The Embroidery Digitizing Specialist will efficiently and effectively resolve all inbound digitizing and in-process requests. This role will assist customers in selecting the best technique to achieve desired results. The Embroidery Digitizing Specialist will ensure a positive customer service experience for all customers and ensure the quality standards of Peter Millar and G/FORE are met.

Requirements

Thorough understanding of digitizing and embroidery concepts.
Possesses strong organizational and time management skills.
Excellent verbal and written communication skills
Strong time management and organization skills
High attention to detail
Strong computer skills, to include Microsoft Office products; must be proficient in Excel, Word and Outlook.
Minimum of 2 years’ experience in digitizing embroidery designs.

Nice To Haves

Bachelor’s Degree in textiles or related field.
Experience with Wilcom or comparable digitizing software.

Responsibilities

Review and assess new digitizing requests, suggesting techniques and sizing, to provide customers with the highest quality embroidery.
Analyze and distribute digitizing workload in-house and amongst contractors to meet or exceed SLA’s.
Monitor inbound files from contractors for quality control, making sure all requirements are met.
Warehouse all designs on a shared network and accurately update statuses through approval workflows.
Proactively manage order updates as designs are approved or deactivated.
Provide oversight to orders pending new logo approval, administer outreach to facilitate the approval process, and escalate delays to Account Managers.
Track, monitor, and resolve all digitizing related issues.
Color and distribute work orders as needed.
Identify and participate in process improvements efforts.
Support the development and maintenance of Embroidery Team SOP’s.