Embedded IT Support Specialist
E Logic•Ferndale, MI
•Onsite
About The Position
E-Logic is hiring an Embedded IT Support Specialist to provide hands-on technical support within Michigan Municipal Facilities. This is a highly visible, client-facing role where you'll support day-to-day IT operations across multiple city departments. Local travel between city facilities is required.
Requirements
- 3+ years of IT Support / Helpdesk / Desktop Support experience
- Strong knowledge of Windows 10/11
- Strong knowledge of Microsoft 365
- Strong knowledge of Active Directory
- Experience troubleshooting hardware/software issues
- Familiar with ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication and customer service skills
Nice To Haves
- Experience in government or public sector IT
- Knowledge of networking basics (routers, switches, firewalls)
- Knowledge of VoIP systems (3CX or similar)
- Knowledge of backup solutions (Veeam)
- Exposure to cybersecurity tools (EDR, antivirus)
Responsibilities
- Provide Level 1 & Level 2 IT support (in-person + remote)
- Troubleshoot workstations, laptops, mobile devices, printers, VoIP systems, and peripherals
- Troubleshoot software and network connectivity issues
- Set up and deploy new devices (PCs, laptops, tablets)
- Support Microsoft 365 (Outlook, Teams, etc.)
- Manage and track IT assets and inventory
- Maintain and update helpdesk tickets (SLA-driven environment)
- Support infrastructure issues and escalate when needed
- Assist with after-hours support and city meetings/events (as needed)
- Coordinate with vendors and internal teams
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
