Embedded Banking Support Analyst
About The Position
The Embedded Banking Support Analyst is a member of the Product Support team and reports to the Manager of Business Solutions. The role manages fintech support, coordinates issue resolution, and helps ensure the smooth operation and compliance of applications and processes supporting fintech partners. The position requires collaboration, attention to detail, communication, analysis, and project management skills. The analyst supports fintech applications and partner integrations, coordinates root cause analysis and corrective plans, maintains process documentation, reviews and improves support processes, and works with business and IT stakeholders on service requests and projects. The role also engages stakeholders on regulatory, legal, and organizational compliance, protects confidential client and bank information, completes monthly regulatory and policy training, and supports a positive client experience. Flexible and extended hours, including evenings and weekends, may be needed. The position is performed in a standard office or retail banking setting, or at an assigned remote location. It is primarily sedentary and involves using office equipment such as a computer and telephone, while moving around the workspace as needed.
Requirements
- Strong verbal and written business communication skills.
- Bachelor’s degree or equivalent experience in accounting, business administration, computer science, or a related field.
- Familiarity with financial products, services, and/or banking operations.
Nice To Haves
- Basic business analysis and project management skills.
- Experience with accounting and bank compliance applications.
- Familiarity with IT Service Management principles, or willingness to learn.
Responsibilities
- Manage fintech support independently and as part of cross-functional teams.
- Coordinate and communicate root cause analysis of process and application errors, and develop and implement plans to address systemic causes.
- Support fintech applications and ensure successful integration and reconciliation for each onboarded fintech partner.
- Collaborate with business unit partners and IT associates to prioritize and deliver fintech service requests.
- Lead the planning and execution of projects as needed.
- Create and maintain documentation for fintech business, technical, and support processes.
- Review business and support processes routinely to ensure alignment with organizational and partnership goals.
- Participate in continuous improvement activities to enhance the efficiency and effectiveness of support processes.
- Engage stakeholders to ensure compliance with regulatory, legal, and organizational requirements.
- Communicate effectively with internal stakeholders and external partners, including influencing stakeholders at all levels.
- Support a positive client experience by working flexible hours as needed, including evenings and weekends.
- Protect client and bank information confidentiality and adhere to company policies.
- Communicate and uphold the company’s mission, vision, and values (Pillars of Success).
- Complete monthly training to maintain knowledge of regulatory requirements, policies, and procedures.
- Perform additional duties as assigned.
Benefits
- Medical
- Dental
- Vision
- 401(k) plan
- Company-paid life insurance
- Short- and long-term disability insurance
- Company-paid vacation, paid leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
