Client Manager, Embedded Banking & Strategy

THREAD BANK•Nashville, TN

About The Position

Thread Bank is seeking a client-focused professional to manage relationships with an assigned portfolio of embedded banking partners. The Client Manager is the primary relationship and execution lead, balancing partner success with regulatory expectations, risk management, and operational execution. The role coordinates across partners and bank teams, including leadership, Compliance, Risk, Operations, Product, and Technology, in a growing, fast-paced environment.

Requirements

Bachelor’s degree.
At least three years of experience in embedded banking, banking as a service (BaaS), fintech partnerships, or financial services, with direct partner-facing or client-facing responsibility.
Working knowledge of sponsor-bank and fintech-partner regulatory frameworks, including BSA/AML, KYC/KYB, UDAAP, Regulation E, third-party risk management guidance, and FDIC deposit insurance and recordkeeping requirements.
Familiarity with embedded banking program architecture, including APIs, ledgers, card issuing, ACH and wire payment rails, and partner reconciliation processes.
Advanced proficiency with Microsoft 365, including Excel, PowerPoint, Word, SharePoint, and Teams.
Strong attention to detail and excellent written and verbal communication and presentation skills.
Strong analytical and problem-solving skills, including the ability to synthesize information and data to develop approaches to issue resolution.
Ability to communicate complex information clearly to senior leadership, key stakeholders, and partners.
Excellent group facilitation skills.
Demonstrated ownership, integrity, and reliability, with the ability to work independently and take a hands-on approach to execution.

Nice To Haves

Working proficiency with BI and data tools such as Power BI, Tableau, or SQL.
Practical experience using AI assistants such as Microsoft Copilot or Claude for analysis, reporting, meeting documentation, and partner communications, with sound judgment about data privacy and accuracy.
Project management experience or certification, such as PMP, CAPM, or Agile, and hands-on use of project tools such as Asana, Jira, or Airtable.
Sponsor bank experience.

Responsibilities

Manage day-to-day client relationships, project coordination, issue tracking, and performance analytics for an assigned portfolio of embedded banking partners.
Support diligence, approval, implementation, launch, and expansion activities for new and existing partner programs, ensuring business readiness and clear accountability among internal stakeholders.
Develop and maintain partner performance reporting, including deposit balances, transaction volumes, revenue, program economics, service levels, risk indicators, and trends, using Excel, BI dashboards, and AI-assisted analysis tools.
Plan and facilitate recurring partner business reviews covering performance, strategy, volume forecasts, roadmaps, open issues, and upcoming initiatives.
Manage partner requests, complaints, escalations, program changes, and expansion inquiries from intake through resolution, coordinating approvals and next steps with appropriate bank teams.
Monitor partner compliance and risk indicators, including complaint trends, BSA/AML and fraud alerts, reconciliation exceptions, service-level performance, and operational issues; coordinate remediation with relevant bank teams.
Coordinate partner oversight under the bank’s third-party risk management program, including annual reviews, control testing, evidence collection, remediation tracking, and audit or examiner requests.
Maintain clear communication between partners and internal bank teams by documenting decisions, clarifying standards, tracking commitments, escalating issues, and following through on deliverables.
Prepare agendas, meeting materials, presentations, minutes, action items, and executive-ready updates for internal and external stakeholders.
Perform additional responsibilities as assigned by management or as business needs require.