Embedded Application Engineer
About The Position
Here at SureView Systems we develop software to improve an organization's ability to manage and respond to security events by creating an intuitive, easy to use response platform. This is a fully onsite role located at our customer's site in San Francisco, CA. As the Embedded Application Engineer, you will serve as the primary onsite representative for SureView, working five days per week directly with customer stakeholders to lead product implementation, training, and ongoing technical support. Because of the highly collaborative and customer-facing nature of this role, remote or hybrid work arrangements are not available. The goal of the software is to improve operator response times, by prioritizing what's important, while automating many of the time consuming, manual and often inconsistent processes of running a command center. This in turn results in better security outcomes. We have an exciting opportunity for an Enterprise Engineer to join our dynamic, growing software team to provide technical product support to a key customer account onsite, managing multiple projects within the organization across the country over a 2 year roll out. As Application Engineer, you will be responsible for the success of a key customer account and will install, commission and refine SureView installation in test or production environments. This will include comprehensive end user training, system testing, deployment of new software releases and supporting the onsite Project Manager in executing the overall project plan. You will have a solid background in software applications, with the ability to work directly with customers. With a strong understanding of IT networks and various server systems, you will be comfortable with troubleshooting, as well as responding to and solving software support issues. This role provides the opportunity to work in a challenging, fast paced, collaborative environment within a global technology company. Building strong working relationships with our customers, development, and sales teams to successfully deliver a solution.
Requirements
- Must be able to work 100% on location at our client site in San Francisco
- Bachelor degree (or equivalent) in Computing or IT-related fields and / or relevant support experience and technical skills
- Experience in Customer Account Management and ability to manage multiple client responsibilities.
- Deploying & Supporting software applications
- Security Product certifications, ideally CCure 9000 and Genetec VMS
- Software and Product configuration & troubleshooting
- Windows Server Environment
- SQL Deployment, Configuration, Querying & Troubleshooting
- Independent IT Troubleshooting skills
- Excellent communication skills (written and verbal) and ability to communicate professionally and effectively at all levels
Nice To Haves
- Relevant Microsoft or Networking Certification
- Experience working with support ticket systems
- Experience with security products such as IP cameras, NVRs, CCTV, VMSs, and Access Control systems
- Experience deploying and supporting security software applications
- Experience with SaaS products and/or SaaS infrastructure (AWS, Azure etc)
- Microsoft IIS
- Powershell
- A+ certification
Responsibilities
- Developing a deep understanding of the technical and business challenges the client faces and identify opportunities to increase value we bring to their operations
- Managing projects to ensure goals and customer expectation are met
- Installing and commissioning of security integrations with the SureView Systems software with global company
- Assisting customers with system wide rollouts and updates
- Delivering user training sessions and assist in the development of customer driven training documentation
- Providing front line customer support and troubleshooting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
