Email Support Specialist
About The Position
Bring Clarity and Care to Every Customer Interaction — One Email at a Time! Do you have a way with words and a passion for solving problems? We're seeking a Seasonal Email Specialist to join our Customer Relations team and deliver fast, friendly, and effective email support to our valued web customers. If you take pride in crafting the perfect response and love the satisfaction of a job well done, this role is your perfect fit! Position Summary: As an Email Specialist, you'll be the voice behind our written customer communications — resolving concerns efficiently, professionally, and (whenever possible) in just one email. Working Monday through Friday, you'll also lend your skills to Mail, Phone, and Marketplace support, helping ensure every customer touchpoint reflects our commitment to excellence.
Requirements
- Excellent written grammar required
- Working knowledge of email (preferably Outlook) and website navigation skills a must
- Attention to detail and problem solving skills necessary
- Willingness to positively accept added/alternate responsibilities required
- Ability to work in a team environment
Nice To Haves
- Microsoft Office skills are a nice bonus
- Prior customer service experience is a plus, but not required
- Microsoft Office experience a plus
- Previous customer service experience a plus
Responsibilities
- Resolve a wide range of customer concerns via email, with a focus on fast, one-and-done solutions
- Think on your feet — proactively troubleshoot tricky issues by partnering with the right teammates and departments
- Hit the mark on production and quality standards that keep our customers happy and our team thriving
- Step in for outbound calls when needed to help resolve customer service issues
- Help manage our online reputation by addressing customer reviews (including on platforms like Emplifi)
- Embrace variety by cross-training and taking on new responsibilities as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
