Email Support Specialist
About The Position
Responds in a timely manner to all communications from assigned clients via email. Addresses and resolves customers inquiries, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions. Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms. Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible. Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy. Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success. Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.
Requirements
- High School diploma with one year of customer service experience preferred.
- Excellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.
- Ability to exercise independent judgement with respect to matters of significance.
- Must be able to multi-task and be comfortable working with a variety of personalities including clients and co-workers.
- Knowledge with Microsoft Office suite including Outlook 365, Word, and Excel.
- Ability to learn, understand and utilize the company and department systems.
Responsibilities
- Responds in a timely manner to all communications from assigned clients via email
- Addresses and resolves customers inquiries, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.
- Utilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.
- Stays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.
- Maintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.
- Communicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.
- Maintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.
Benefits
- Paid time off
- health_insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
