Email Marketing Manager

Fi • New York, NY

5d • $90,000 - $200,000 • Onsite

About The Position

Fi is looking for an Email Marketing Manager to bring Fi’s voice to life across every inbox, push, and notification. Reporting to our Marketing Director, you’ll own lifecycle and campaign marketing end to end, from onboarding flows to reactivation, collaborating with our brand, creative, and data teams to deliver beautifully crafted, performance-driven work that moves the needle. This role is for someone who thrives at the intersection of creativity and analytics, crafting thoughtful, insight-driven campaigns that build loyalty, drive engagement, and strengthen our brand story at every touchpoint. You’ll blend data with storytelling to build scalable systems and campaigns that inspire pet parents to engage with Fi every day.

Requirements

• 3–5 years of experience in email and lifecycle marketing, ideally in a fast-paced DTC or subscription-based environment.
• Proven ability to design and deploy high-impact campaigns end-to-end using CRM and ESP tools (we use Customer.io).
• Strong grasp of segmentation, automation, personalization, and customer journey mapping.
• Analytical mindset — you know how to interpret data and translate insights into action, optimizing for engagement, conversion, and long-term customer value.
• Experience partnering with creative and data teams to build campaigns that balance storytelling with performance.
• Comfort managing multiple projects and deadlines in a fast-moving startup environment.
• Excellent communication skills and a sharp attention to detail.
• Passion for building systems that scale — and for helping dogs live longer, healthier lives

Responsibilities

• Lead lifecycle and email marketing strategy — from acquisition and onboarding to retention and reactivation — optimizing for engagement and conversion at every stage.
• Own campaign creation and execution for major product launches, brand moments, and seasonal activations that keep Fi top of mind.
• Collaborate cross-functionally with brand, creative, growth, product, CX and other marketing channels to align content, design, and messaging across customer touchpoints.
• Experiment and iterate: A/B test subject lines, flows, content, and timing to continuously improve performance.
• Own reporting and reinvest insights: Partner with our data team to analyze campaign results in Tableau and AWS Redshift, identify trends, and use insights to shape future strategy.
• Expand Owned Channels Strategy: help define messaging across SMS, in-app, and other owned channels to create a cohesive and impactful customer journey.
• Champion deliverability, compliance, and best practices — ensuring every message we send is on-brand, relevant, and effective.

Benefits

• Flexible PTO
• Full medical, dental, and vision insurance
• Free access to One Medical, Kindbody, and Talkspace
• Dog-Friendly Office
• $500 annual donation to a dog charity of your choice through our BarkBack Program
• Free Fi Membership
• Gifting program for loved ones

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed