Elite Customer Service Level 2

Abel HR • Houston, TX

2d • Onsite

About The Position

The Elite Customer Service Level 2 position is a vital role for ARTELLA Solutions for assisting patients with troubleshooting their devices and phones to ensure patient is continuously streaming data. The Elite Customer Service Level 2 will have the same knowledge as level 1. In addition, the Level 2 representative be responsible for ensuring patients are online and streaming data utilized to build accurate Cardiac Monitoring Reports for ordering physicians. This will be accomplished through various steps of troubleshooting monitoring devices and phones.

Requirements

• High school or equivalent
• Proficient Communication Skills
• Proficient Customer Service Skills
• Proficient Computer Skills
• Ability to communicate effectively in English

Nice To Haves

• Bilingual in English and Spanish a plus

Responsibilities

• Check portal to ensure all patients have a baseline recording and call to troubleshoot those who cannot be brought online remotely
• Check for patients that are offline and call to troubleshoot those who cannot be brought back on remotely
• Check for patients with bad signals and call to troubleshoot those who cannot be brought back on remotely
• Check for patients with low battery signal and call those patients and remind them to charge their device
• Call patients to verify address so devices can be sent to them
• Document all interaction with patients and clinics in portal

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED