ELIGIBILITY WORKER - UNIT 2

Morrison County•Little Falls, MN

1d•$24 - $34•Onsite

About The Position

The Eligibility Worker - Unit 2 determines eligibility and maintains caseloads for financial assistance programs, including SNAP, MSA, GA, GRH, Emergency Assistance, and multiple Health Care Programs, including Long Term Care. The role ensures compliance with federal and state statutes and program guidelines. It communicates internally with HHS staff and externally with the public, and has no supervisory responsibilities. The position updates cases, applies current regulations, evaluates eligibility and renewals, responds to client contacts, interviews and screens applicants, and connects people with services and resources. It also processes medical transportation and health insurance reimbursements, coordinates medical lodging and ride requests, enters claims, transfers and reviews cases, researches and corrects errors, and prepares cases for fraud investigations and appeals. Court testimony may be required. The worker may assist with training new staff and performs related duties as needed. This is a full-time, union position based at the Morrison County Government Center in Little Falls, Minnesota. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position requires specialized training beyond high school but less than an associate degree, three years of relevant experience, and the ability to pass required background checks and testing.

Requirements

Specialized training beyond high school but less than an associate degree.
Three years of relevant experience.
Ability to pass all position-required background checks and testing.
Understanding of the organization's goals and objectives.
Strong interpersonal skills.
Good written, oral, and interpersonal communication skills.
Highly self-motivated and directed.
Strong organizational skills and excellent attention to detail.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to work in a team-oriented, collaborative environment.

Responsibilities

Determine eligibility and maintain caseloads for SNAP, MSA, GA, GRH, Emergency Assistance, and Health Care Programs, including Long Term Care.
Update cases to reflect changes in income and resources, including cost-of-living adjustments, guideline and mass changes, and spenddowns.
Maintain and apply County, State, and Federal regulations and stay current on program changes.
Determine eligibility using program policies, case information, verification, and applicable time frames; request additional paperwork or forms when needed.
Process monthly Income Reports and annual and semi-annual renewals, and determine ongoing eligibility.
Respond to agency contacts requiring a return call or correspondence.
Interview, assess, and screen walk-in and telephone requests; arrange interviews and assess needs, including expedited SNAP services and emergency needs; refer individuals to other resources as appropriate.
Process medical transportation and health insurance reimbursements, schedule client ride requests, and coordinate medical lodging with facilities.
Enter claims into the system and initiate demand letters.
Transfer cases to other counties and review incoming cases.
Research facts and correct errors identified by Quality Control or supervisory case reviews.
Prepare cases for fraud investigation and appeals, and testify in court if necessary.
Assist in training new staff.
Perform related work as required.