Eligibility Worker

Hubbard County • Park Rapids, MN

3h • Onsite

About The Position

Perform a variety of tasks related to the determination of eligibility of clients for income maintenance programs and services; establish initial and on-going eligibility for multiple income maintenance programs; communicate program requirements and assist program participants in understanding how to maintain eligibility; support program participants in achieving the highest degree of independence and in addressing barriers to self-sufficiency; provide education, enrollment and assistance to managed health care enrollees; make appropriate referrals to other community resources.

Requirements

• 3 years clerical work experience or experience working with the public, or some combination of the two, totaling three years; OR 2 years clerical work experience in a social services/human services agency; OR 2 years of study at an accredited two-or four-year college or university or similar institution, with emphasis in the behavioral sciences, business, or closely related subjects (at least 23 quarter credits or 16 semester credits); OR successful completion of the technical college Human Services Eligibility Worker diploma program (applicants must be within six months of completion of the program); OR successful completion of the technical college Human Services Eligibility Worker certificate program will substitute for one year of the required clerical work experience or experience working with the public.
• Valid Driver’s License
• Knowledge of office procedures, practices, equipment and software programs.
• Knowledge of multiple complex computer systems.
• Knowledge of interviewing techniques and skills in conducting interviews.
• Knowledge of income maintenance program rules, regulations, benefits and methods of determining eligibility.
• Knowledge of other sources of financial support, including Social Security, reemployment insurance, veteran’s benefits, worker’s compensation, and disability insurance/pension programs.
• Knowledge of basic principles of foster care, child and adult protection criteria, and a general understanding of mental and physical illnesses.
• Knowledge of community resources such as emergency housing, food, social services and diversionary assistance programs.
• Knowledge of real and personal property, estate and ownership laws, and their relationships to public assistance program eligibility.
• Knowledge of human behavior.
• Knowledge of agency programs, operations, policies and procedures.
• Ability to adhere to all laws, statutes, policies and rules with the essential level of confidentiality and safety required of the position.
• Proficient in using automated systems relevant to the position.
• Ability to communicate effectively both orally and in writing with all stakeholders relevant to the position.
• Detail-oriented with strong organizational skills, accuracy, and problem solving.
• Ability to attend meetings, conferences, and trainings, via a reliable means of transportation.
• Ability to effectively explain income maintenance programs and procedures to recipients who are distraught.
• Ability to handle frequent procedural changes and client personal and financial crises.
• Ability to organize work, set priorities, make decisions and work independently under stress.
• Ability to be objective/non-judgmental.
• Ability to accurately and rapidly process detailed information.
• Ability to establish and maintain accurate and systematic records.
• Ability to express ideas clearly and ability to comprehend and follow complex written and verbal instructions.
• Ability to interpret legal documents, complex rules, manual materials and bulletins as they apply to income maintenance programs.
• Ability to maintain confidentiality.
• Ability to establish and maintain effective working relationships.
• Ability to follow established procedures and directives from supervisors.

Nice To Haves

• Work experience with Microsoft Word, Excel.
• Work experience determining program eligibility.

Responsibilities

• Interview and advise clients to determine and maintain eligibility for public assistance programs, including cash, food, medical, and child care benefits.
• Serve as a central point of coordination for financial, health care, employment, and child support services; provide referrals to community resources; and promote client self-sufficiency.
• Handle client inquiries, complaints, appeals, and legal proceedings, prepare case documentation and reports, collaborate with community agencies and law enforcement, and contribute to policy and procedure development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree