ELIGIBILITY SUPERVISOR - SES - 60050239

State of Florida • Pensacola, FL

7d • Onsite

About The Position

This position will be located at the Pensacola, FL Service Center. This advertisement is an internal agency opportunity; therefore, only persons already employed by the Department of Children and Families are eligible to apply. A completed State of Florida Application must be submitted in order to be considered for this position. Applicants who are bi-lingual are desired. It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency. Applicants should have excellent people and computer skills and the following Knowledge, Skills and Abilities:

Requirements

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR have an Associate’s degree.
• OR 60 semester or 90 quarter hours of college can substitute for the experience
• Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)
• Must be willing to travel.
• Knowledge of policies and procedures for all ACCESS programs.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.

Nice To Haves

• Applicants who are bi-lingual are desired

Responsibilities

• Communicate with, motivate, train and evaluate employees' performance
• Plan and direct their work
• Lead their team in such a manner that it enhances customer service and the goals of the agency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree