Eligibility Specialist

Olmsted County•2117 Building - Olmsted County Campus, MN

11d•Onsite

About The Position

Under direct supervision, supports a high number of individual and family applications for public assistance programs, including medical assistance, food support, cash, childcare, and emergency assistance. Conducts detailed interviews, determines eligibility, manages an assigned caseload, maintains client records, and processes renewals. Ensures data accuracy and compliance, coordinates with agencies and community resources to connect clients with support, and maintains knowledge of current federal and state policies, bulletins, and procedures. Supports a diverse, respectful, and inclusive workplace. This is a Rochester, Minnesota-based position and is not eligible for remote work at this time. International relocation or international remote-working arrangements are not considered. Applicants must be currently authorized to work in the United States; Olmsted County does not sponsor applicants for this position.

Requirements

Bachelor’s degree from an accredited college or university in human services, business, finance, or a related field; OR an associate’s degree in one of those fields plus one year of paid experience in a similar position; OR an equivalent combination of education and experience totaling three years in a similar position.
Regular and reliable attendance.
If required to use County vehicles and equipment, a valid driver’s license and no major traffic violations during the last three years.
Knowledge of rules and policies pertaining to public assistance benefit programs.
Knowledge of case management techniques and community resources, social services programs, and related agencies.
Basic business math skills and skill using computers and technology.
Interviewing skills.
Ability to maintain confidential information and make decisions based on program eligibility.
Ability to establish and maintain effective relationships and accurate records.
Ability to process a large volume of work efficiently and accurately.
Ability to communicate effectively and follow instructions verbally and in writing.
Ability to de-escalate stressful situations while remaining calm and objective.
Ability to prioritize work effectively and independently manage time.
Must be currently authorized to work in the United States.

Responsibilities

Interview applicants, gather information relevant to benefit eligibility, verify submitted information, and explain public assistance program requirements and policies.
Enter application and eligibility data into appropriate computer systems and process it in compliance with applicable rules and regulations.
Follow procedures for application redetermination and eligibility requirements, and complete related eligibility determination procedures.
Handle emergent customer needs in compliance with program policy and required time frames.
Process cases and maintain customer and program information and documents in an organized and accurate manner.
Assist with training, orienting, and mentoring others.
Respond professionally and promptly to general questions and inquiries about assistance programs.
Resolve customer problems or complaints regarding eligibility or program requirements.
Help arrange customer services, follow up with customers, and perform related program compliance and coordination.
Maintain current knowledge of, and compile data concerning, federal, state, and local agency requirements, rules, and laws related to the position.
Refer customers to other community resources in a timely manner.
Complete other necessary procedures as assigned.