Eligibility Specialist-Kanawha WIC
About The Position
The Eligibility Specialist works in a WIC office performing routine clerical and medical tasks under general supervision. The role requires working knowledge of state and federal WIC policies and procedures, the ability to work independently within established procedures and as part of a team, and willingness to take direction from clinic supervisors or leaders. Attendance at ongoing training is required. The position performs medical assistant tasks following policy and protocol, including identifying clients, assessing eligibility, calculating and documenting income, recording medical histories, taking anthropometric measurements, conducting hematological testing, preparing referrals, orienting clients, issuing WIC food benefits through eWIC cards, and scheduling appointments. It also involves routine computer data entry and general office support. Work is reviewed for completeness and accuracy, and the position has limited authority for independent action.
Requirements
- High school diploma or GED.
- Ability to be organized and precise.
- Ability to work effectively as part of a team with WIC staff and supervisors.
- Willingness to participate in training for eligibility screening, height and weight measurements, finger-prick hemoglobin readings, scheduling, and other office functions.
- Computer data-entry skills.
- Excellent telephone skills.
- Knowledge of medical office procedures and methods.
- Knowledge of business English, spelling, and arithmetic.
- Ability to operate common office equipment incidental to the job.
- Ability to maintain routine clerical and medical records and prepare reports from those records.
- Ability to understand and follow oral and written instructions and direction.
- Knowledge of Bio Hazardous Waste Regulations.
- Knowledge of federal CLIA and OSHA regulations.
Nice To Haves
- Some medical office experience is helpful but not required.
Responsibilities
- Complete client applications, verify initial eligibility criteria, and enter data into the computer.
- Orient clients to WIC Program responsibilities and the use of food benefits.
- Record a brief medical history covering the previous six months.
- Perform anthropometric measurements and Hemacue hemoglobin testing; document results and plot the growth grid.
- Enter and retrieve routine data using a computer display terminal.
- Maintain the client schedule and complete participant reminder call lists.
- Assign eWIC cards and load benefits as prescribed by a CPA or Nutritionist.
- Sort, file, and retrieve documents; type routine forms and labels.
- Operate common office equipment, including computers, scanners, signature pads, adding machines, electronic calculators, copy machines, fax machines, shredders, and laminating machines.
- Answer telephones, take messages, route calls, answer general information questions, and schedule or reschedule clients.
- Receive, sort, and distribute incoming and outgoing mail and perform messenger work.
- Inventory and distribute medical and clinic supplies.
- Count, collate, code, sort, staple, and insert forms in envelopes.
- Post information to logs or ledgers for recordkeeping.
- Complete other duties as assigned.
- Participate in ongoing training and work effectively with WIC staff and supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
