Eligibility Specialist-Kanawha WIC

Valley Health Systems•Charleston, WV

25d

About The Position

The Eligibility Specialist performs routine clerical and medical-assistant tasks for the WIC Program under general supervision. The role requires working knowledge of state and federal WIC policies and procedures, following established policy and protocol, and completing related tasks independently within defined procedures and as part of a team. Work includes evaluating and documenting participant eligibility, collecting basic health information, taking measurements and hemoglobin readings, providing client orientation, issuing food benefits, scheduling appointments, and maintaining records. The position requires ongoing training and may also involve routine office, filing, mail, supply, and equipment duties. Work is reviewed for completeness and accuracy, and the position has limited authority for independent action. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
Ability to organize work and be precise.
Ability to work effectively as part of a team with WIC staff and supervisors and to take direction.
Willingness to participate in training for WIC participant eligibility screening, height and weight measurements, finger-prick hemoglobin readings, scheduling, and other office functions.
Computer data-entry skills.
Excellent telephone skills.
Knowledge of medical office procedures and methods.
Knowledge of business English, spelling, and arithmetic.
Ability to operate common office equipment used in the job.
Ability to maintain routine clerical and medical records and prepare reports from them.
Ability to understand and follow oral and written instructions and direction.
Knowledge of biohazardous waste regulations.
Knowledge of federal CLIA and OSHA regulations.

Nice To Haves

Some medical office experience is helpful but not required.

Responsibilities

Complete client applications, verify initial eligibility criteria, and enter information into the computer.
Record a brief medical history covering the previous six months.
Perform anthropometric measurements and Hemacue hemoglobin testing; document information and plot the growth grid.
Orient clients to WIC Program responsibilities and use of food benefits.
Assign eWIC cards and load benefits as prescribed by a CPA or nutritionist.
Maintain the client schedule and make participant reminder calls; schedule or reschedule clients.
Complete referral forms and mail them to providers or health departments.
Enter, access, and update routine data using a computer display terminal.
Sort, file, retrieve, and distribute documents and mail; complete routine forms and labels.
Answer telephone calls, take messages, route calls, and answer general information questions.
Operate common office equipment, including computers, scanners, signature pads, calculators, copiers, fax machines, shredders, and laminating machines.
Inventory and distribute medical or clinic supplies.
Count, collate, code, sort, staple, and insert forms in envelopes; post information to logs or ledgers.
Perform messenger work and other assigned duties.
Attend ongoing training and participate in training for WIC eligibility screening, measurements, hemoglobin testing, scheduling, and other office functions.