Health Program Manager 1

Arizona Department of Administration•Phoenix, AZ

3d•$56,453•Hybrid

About The Position

This position is responsible for functions related to the processing of enrollment and eligibility applications and processes for our AIDS Drug Assistance Program and our Ryan White Part B program. This position interacts with clients, case managers, enrollment agencies, program sponsors, and pharmacies to address enrollment related issues and is also responsible for producing enrollment related reports and data gathering. Handles, resolves and takes ownership of internal and external customer problems. This position must be able to maintain confidentiality and provide quality, non-stigmatizing services to persons living with HIV.

Requirements

Eligibility and enrollment policies
Data security and confidentiality policies
Continuous Quality Improvement (CQI) and Lean methodologies.
Basic knowledge of Microsoft Office Suite and G-Suite.
Knowledge of customer service principles and practices
Knowledge of call center telephony.
Oral and written communication.
Interpersonal relations, as applied to contracts with representatives of other governmental and private organizations, physicians, and the public.
Listening skills, including the ability to maintain composure during stressful situations.
Organizational skills including plan, prioritize and multi-task workflow in a timely manner.
Attention to detail.
Use agency required systems for documenting eligibility requirements.
Work independently and as a team member
Ability to resolve customer issues while adhering to agency policies.
Follow verbal and written instructions.
Ability to work in a fast paced environment.
Quality data entry and typing skills
Driver's License
High School Diploma

Nice To Haves

Pharmacy knowledge/experience
Call center experience

Responsibilities

Performs all functions related to the enrollment and eligibility process, including use of all agency required systems and adherence to agency established.
Serve as a liaison between case management/enrollment agencies and clients.
Collect and analyze eligibility data for reporting.
Professionally handle incoming and return phone calls, providing quality customer service.
Other duties as assigned as related to the position.

Benefits

Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program