Eligibility Specialist

Jefferson County CO • Golden, CO

18h • $25 - $27 • Hybrid

About The Position

Jefferson County invites to join our Community Assistance Division as an E ligibility Specialist. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. As an Eligibility Specialist, you are a vital member of a team determining eligibility for public assistance programs by providing high level customer service. Programs include but are not limited to Medicaid, Food, and Cash Assistance . The Eligibility Specialist role is a great opportunity if you are: wanting to start your career in the Human Services field. looking to support the Jefferson County community by using your attention to detail and critical thinking skills. passionate about delivering quality customer servi ce to some of our most vulnerable populations.

Requirements

• Experience: O ne year of work-related experience is .
• Education: High school diploma or equivalent
• A genuine passion for helping community members, with the ability to embody the mission, vision, and values of the County and Human Services.
• Proficiency in understanding and applying county, state, and federal regulations, while accurately inputting data into complex computer databases.
• Strong focus on accuracy and detail when utilizing complex computer systems.
• Excellent communication skills to guide customers through the system and clarify program requirements.
• Cultural competency and trauma-informed practices.
• Strong organizational skills and a commitment to meeting deadlines.
• Capability to engage in difficult conversations with customers, particularly when outcomes are not favorable.
• Ability to thrive in a fast-paced environment with frequent changes to program rules and guidelines.

Nice To Haves

• Experience in determining eligibility in Medicaid and SNAP benefits utilizing the Colorado Benefits Management System (CBMS) .
• E xperience in customer service and de-escalation techniques
• D ata entry experience in complex computer databases.
• Experience in a social/human services field .
• Spanish speaking skills preferred, but not

Responsibilities

• Provide e xcellent customer service to internal and external customers and community members.
• Utilize critical thinking and meticulous strong attention to detail to ensure a ccurate data entry and eligibility de terminations .
• C onduct effective interviews with customers requesting public assistance and communicate clearly in person, in writing, and over the phone with customers, coworkers, and community partners.
• Identify and assess customer needs to provide appropriate solutions , guidance, and resources.
• Investigate customer concerns and complaints to identify root causes and implement appropriate resolutions .
• Adapt to the changing business needs and operation priorities of the agency.
• Educate customers about available community resources and support services to enhance their ability to access essential programs .
• Identify and report potential fraud cases to the Investigations Unit.
• Maintain organized and accurate case documentation.
• Demonstrate self-motivation and the ability to work independently while contributing positive to team collaboration.
• Troubleshoot system and case issues as needed to ensure accurate case processing .
• Ensure compliance with state and federal timeliness expectations for processing customer cases and determining eligibility for public assistance programs.
• M aintain strict confidentiality and protect customer data and privacy .
• Participate in required training and successfully complete assessments to maintain and expand program knowledge and skills.

Benefits

• dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement
• medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote w ork option s and m ore

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees