ELIGIBILITY SPECIALIST II - 60055509

State of Florida

1d•Hybrid

About The Position

The primary function of the Eligibility Specialist II includes but is not limited to: reviews and approves case work processed for eligibility of various public assistance programs; coaches and mentors unit staff; and completes special projects needing a higher level of policy knowledge. This position will be located in Fort Walton Beach, FL/Okaloosa County. This advertisement is an internal agency opportunity; therefore, only persons already employed by the Department of Children and Families are eligible to apply. A completed State of Florida Application must be submitted in order to be considered for this position. Bi-Lingual Applicants are Welcomed. Background screening is required, including a State and National criminal history check and screening in accordance with Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Background investigations shall include fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks. Employees are subject to background re-screening at least every five (5) years.

Requirements

Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
OR have an associate’s degree.
OR 60 semester or 90 quarter hours of college can substitute for the experience
Minimum of one year of processing experience in the ESS program as an Eligibility Specialist I
State and National criminal history check
Screening in accordance with Chapter 435, F.S., and, if applicable, Chapter 408, F.S.
Fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI)
May include local criminal history checks through local law enforcement agencies.

Nice To Haves

Bi-Lingual Applicants are Welcomed

Responsibilities

Reviews and approves case work processed for eligibility of various public assistance programs.
Coaches and mentors unit staff.
Completes special projects needing a higher level of policy knowledge.
Reviews and analyzes forms, applications, documents or other information to make eligibility determinations.
Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.
Plans, evaluates, guides and coaches staff as required.
Reviews and analyzes error-prone and complex cases to assist entry level staff.
Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures.
Collects data, compiles and organizes information.
Verifies accuracy of data and reconciles errors or inconsistencies.
Provides training to other staff.
Explains or justifies a decision, conclusions, findings or recommendations.
Maintains or updates data, records or other information to ensure accurate case records.
Makes recommendations for improvements, solves problems or takes corrective action when issues arise.
Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination and or case reviews.
Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.
Completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.