Eligibility Coordinator

Lutheran Life Villages•Fort Wayne, IN

2d•Hybrid

About The Position

As an Eligibility Coordinator at Lutheran Life Villages, you will be responsible for guiding residents and families through complex financial and eligibility processes, ensuring they feel informed, respected, and confident in their coverage. This role involves managing multiple applications, tracking details, and staying current on Medicaid guidelines. You will act as a key point of contact for the Finance Department, assisting residents with their financial coverage, payer source changes, and understanding their benefits. The position requires strong communication, customer service, and organizational skills, with a commitment to accuracy, empathy, and professionalism when handling sensitive financial information. You will also provide back-up support for the Finance Department as needed.

Requirements

High school diploma and two-year associates degree or substantial work experience directly related to the long-term care industry or healthcare.
A minimum of 2-3 years working in a business office, experience assisting with Medicaid eligibility for long-term care, or comparable financial and accounting experience preferred.
Strong verbal and written communication skills
Excellent customer service
Basic accounting
Microsoft Office programs
Attention to detail
Self-motivated

Nice To Haves

Substantial work experience directly related to the long-term care industry or healthcare.
Experience assisting with Medicaid eligibility for long-term care, or comparable financial and accounting experience.

Responsibilities

Submitting and tracking Medicaid and MedWaiver Applications until approved for all locations.
Submitting and tracking Medicaid and MedWaiver Redeterminations for all locations.
Acting as the first point of contact for all calls and emails to the Finance Department and payer switches to Medicaid and MedWaiver.
Notifying Medicaid of any Medicaid and MedWaiver admits and discharges.
Upholding LLV policy to submit and track applications to Social Security for LLV to become Rep Payee for Nursing Home Medicaid residents.
Assisting any resident and/or family in understanding their financial coverage as it relates to their stay, including attending care plans when needed.
Commuting to LLV campuses to meet with residents and their families as needed.
Verification of benefits for potential admissions.
Billing miscellaneous charges such as haircare, labs, x-rays, supplies, pharmacy, and therapy.
Provide back-up support for the Finance Department as needed.
Other duties as assigned.