Adult Medicaid Long Term Care - Eligibility Caseworker III - Sign-On Bonus Up To $5,000
About The Position
Join a Team That Makes a Difference Every Day! Wake County Social Services is home to over 225 dedicated Eligibility Caseworkers who help provide essential resources to our community. These professionals ensure that residents receive the support they need by evaluating eligibility for critical programs that impact health, safety, and long‑term stability. We are excited to announce openings for Adult Medicaid Long Term Care – Eligibility Caseworker III positions across multiple locations, including Swinburne (Raleigh), Zebulon, Fuquay‑Varina, and Wake Forest. This hybrid role allows you to work 50% in‑office and 50% virtually, offering both flexibility and connection. The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Requirements
- Associate's degree in Human Services or a related field
- Two years of job-related experience
- Equivalent education and experience are accepted
- Ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions
- Knowledge and strong understanding of Adult Medicaid policy and the ability to interpret new and changed policies
- Ability to develop and maintain strong relationships with clients by listening to the clients and understanding and responding to identified needs
- Ability to explain Medicaid policy in layman's terms to beneficiaries, family members, and facility representatives
- Excellent organizational skills and ability to complete varied tasks in a timely manner
Nice To Haves
- Two (2) years of experience determining eligibility in Adult Medicaid, Long Term Care, Special Assistance
- One year experience in Adult Medicaid Program in Social Services
Responsibilities
- Determine and maintain ongoing eligibility for Adult Medicaid Long Term Care, Special Assistance, and/or the Community Alternative Program for Children (CAP‑C)
- Process applications and manage cases using NCFAST and OnBase
- Enter accurate, timely data to ensure benefits are authorized correctly
- Refer clients to appropriate community resources when additional support is needed
- Stay current on policies and procedures through continuous training
- Provide backup support to fellow case managers
- Contribute to emergency preparedness and response efforts, which may involve temporary adjustments to duties or hours
- Document case activity clearly and consistently using our electronic systems
Benefits
- Sign-On Bonus Up To $5,000
- Meaningful, people‑centered work
- Supportive team environment
- Growth through training and policy development
- Convenient work locations across the county
- Hybrid work flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
