Food & Nutrition Services - Eligibility Caseworker I
About The Position
The Food Assistance Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health for the residents of Wake County. The program helps eligible low-income households buy the food they need for a nutritionally adequate diet. We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Food stamps) for new applications or re-determinations (or reviews) of ongoing cases. The FNS Eligibility Caseworker interviews individuals either by phone or in person to obtain the necessary information to determine eligibility. Based on performance and needs of the program, a hybrid work schedule could be available.
Requirements
- High school degree or GED
- Two years of related experience
- Equivalent education and experience are accepted
- Adaptability with high stress tolerance
- Accountability and integrity with strong attention to detail
- Strong ability to communicate complex policy to the public and determine client budgets; ability to develop proficiency in calculating client budgets
- Customer service oriented, appreciative of client diversity, and possesses the ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their identified needs
- Ability to perform in a fast-paced deadline-driven environment with extreme accuracy to include flexibility and adaptability in an environment with frequent changes
- Proficient with basic computer skills (e.g. Microsoft Word and Excel) and NCFAST, Hyland OnBase (PRIME), and OLV (Online Verification)
Nice To Haves
- Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
- Direct clerical or customer services experience providing support to a Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Spanish language skills
Responsibilities
- Assessing client's situation and provide appropriate information about economic benefits
- Referrals to community resources and other services
- Enter all required data into computer system in order to authorize benefits
- Requests the verification needed to determine eligibility according to program policy
- Evaluates the information provided and makes eligibility determination
- Must meet established performance standards regarding quantity and quality of work
- Responsible for providing back up to other case managers
- Work reports, provide accurate and timely documentation
- Utilize document management system for caseload management
- Attending required orientation and training
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid holidays
- Paid volunteer time
- Flexible scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
