Eligibility Caseworker Assistant

Guilford County • 1203 Maple Street Greensboro, NC

6d • Onsite

About The Position

This position assists Eligibility Caseworkers in gathering information from customers so they are better able to determine eligibility. An employee in this class will key address changes into the state system and dictation into the one case system, conduct phone interviews to gather information for caseworkers, and complete any changes in an ongoing case as directed by the supervisor. This position does not determine eligibility. This position reports to the Eligibility Supervisor I. Supervision is received through individual conferences and unit meetings and by review and evaluation of cases.

Requirements

• Knowledge of the English language sufficient to interview clients and communicate and interpret programs to people of various socio-economic backgrounds.
• Ability to document complex situations in a comprehensive and legible manner.
• Writing skills used to correspond with clients and members of the community.
• Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
• Make constructive use of supervision.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals.
• Graduation from high-school or equivalency and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks
• One year of experience in an income maintenance assistant may substitute for one of the years of relevant experience.
• A higher education level may be considered as a substitution for all or part of the experience requirement.

Nice To Haves

• The skill to pacify an individual in an agitated or highly emotional state is a plus.
• An Associate’s degree or higher in a related field.

Responsibilities

• Assist casework by gathering information.
• Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints of clients, advocates, professionals, and community members.
• Required to attend introductory training and ongoing training in assigned area.
• Responsible for keeping all manuals and policy materials up to date and organized.
• Provide assistance to clients who contact the agency for information. This will include contact via telephone and in-person.
• Other duties as assigned.

Benefits

• Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation.
• Work environment that is free from discrimination of any kind.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED