Eligibility Assistant - Front Desk

Knowledge Services • Winchester, IN

3d • Onsite

About The Position

Knowledge Services has an opportunity for a customer service-focused individual to work with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant in Winchester, IN. This position provides general office support and assistance for case workers and clients applying for public assistance. The role involves direct customer service interaction with the public, clients, office staff, and other state personnel. The DFR determines eligibility for programs such as TANF, SNAP, and Medicaid. Eligibility Assistants are front desk staff responsible for collecting paperwork, processing applications, and assisting clients with public assistance applications and ongoing needs, along with other administrative tasks.

Requirements

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background

Nice To Haves

• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Benefits

• paid time off
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED